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CVS Health Senior Representative, Enhanced Services in Monroeville, Pennsylvania

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary The Cell and Gene Therapy Case Manager will be responsible for providing an enhanced level of service to internal and external stakeholders in the cell and gene therapy space. In this highly visible and critical role, the Case Manager will interact with various contacts along the patient journey which may include patients and caregivers, HUB or pharmaceutical manufacturer contacts, healthcare providers and qualified treatment centers. As a member of the Cell and Gene Therapy Care Team, the Case Manager will leverage their knowledge of specialty pharmacy operations to remove barriers to care utilizing critical resources both internally and externally to expeditiously fulfill cell and gene therapy orders. Required Qualifications

  • 2 years of Specialty Pharmacy Operations experience including experience with Specialty therapies and health products.

  • Benefits Verification experience required.

  • Driven to serve as an advocate for patients and their families

  • Deep understanding of pharmacy processes and workflow

  • Experience with prescription drug benefits and major medical billing as well as financial support offerings

  • Ability to communicate complex drug coverage benefits to patients, caregivers and other key stakeholders

  • Superior listening and communication skills with the ability to identify, define and clearly convey drug access issues

  • Excellent organizational, interpersonal and leadership skills

  • Ability to prioritize workload and manage multiple patient accounts

  • Facilitate cross departmental communication when needed

  • Ability to travel on limited basis (<5%)


High-school diploma. Bachelor’s degree preferred.

Pay Range

The typical pay range for this role is:

$18.50 - $35.29

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 06/28/2024

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.