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Jack Henry & Associates Network Engineering Manager in Monett, Missouri

Network Engineering Manager

JobID

11598

Position Level

Manager

Team

Information Technology

Position Type

Regular

Working Time

Full-Time

Locations

Houston, Texas, Monett, Missouri, Remote, Remote, Springfield, Missouri

Travel Requirements

25%

Description & Requirements

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At Jack Henry & Associates, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

The Network Engineering Manager owns and oversees a business critical, customer facing product called jConnect VPN – a highly integrated network solution connecting financial institutions to a wide array of Jack Henry’s products. This is a high paced role requiring interaction across both customer and internal business units to ensure success.

This position will be filled to work out of any Jack Henry locations or Remote within the U.S.

What you’ll be responsible for:

  • Managing the support, configuration, installation, maintenance, and upgrades for the Jack Henry Network.

  • Managing a team consisting of Network Support Engineers supporting Jack Henry’s LAN, WAN, Wireless, branch and data center networks.

  • Managing the department and product, budget, and annual forecast to ensure financial targets.

  • Provide associates direction, goal setting, corrective actions and development.

  • Managing Network specifics tools like monitoring, IPAM, Netflow and packet captures.

  • Managing customer expectations and escalations through various channels.

  • Ensuring projects are equipped with the proper resources.

  • Working with vendors on new product offerings, pricing, support and availability of networking hardware, software, and licensing.

  • Managing team’s ticket queue’s to meet corporate SLA targets.

  • Researching network technology trends and their applicability to the company and/or our customers.

  • Managing and participating in an after-business hours on-call support rotation.

What you’ll need to have:

  • Minimum of 5 years of experience in network engineering/administration.

  • Minimum 3 years of supervisory or management experience.

  • Excellent communication skills.

  • Excellent customer service skills.

What would be nice for you to have:

  • Associates or Bachelor's degree.

  • Experience with Cisco Nexus, ACI, MPLS, Wireless, DNS, DHCP and network monitoring suites.

  • Good understanding of project management principles and methodologies.

  • Experience with Microsoft Azure cloud services.

  • Experience leading disperse and remote teams/associates.

  • Understanding of ITIL Service Management principles.

  • Relevant network certifications, i.e. CCNA, CCNP, CCIE, ITIL, COBIT, etc.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs (https://jackhenry.avature.net/careers/LifeAtJHA) to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site (https://discover.jackhenry.com/corporate-responsibility) to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.

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