Jack Henry & Associates Banking Support Representative - Silverlake Deposits in Monett, Missouri
Banking Support Representative - Silverlake Deposits
Position Level: Individual Contributor
Team: Implementation & Support
Position Type: Regular
Working Time: Full-Time
Locations: Monett, Missouri, Remote, Remote, Springfield, Missouri
Travel Requirements: 0%
Description & Requirements
At Jack Henry & Associates, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.
The Technical Support Representative will provide first-tier technical support for the Silverlake Deposit product. This is an outbound support center where financial institutions place help desk tickets, and our representatives call back the institutions to gather information and resolve the issues documenting all information into our case management system. This position will support our Silverlake Deposits system. This position can be worked remotely from anywhere in the United States.
What you’ll be responsible for:
Providing level one troubleshooting for the Silverlake Deposit software. Assessing the customer's issue and gathering information to comprehend the issue, and providing a resolution to solve the issue.
Monitoring incoming cases into the case management system, and adhering to Service Level Standards.
May assist with training other associates and serve as a go-to person for team members.
May perform other job duties as assigned.
What you’ll need to have:
Minimum of 5 years experience working in a financial institution or providing technical support for software/hardware.
Minimum of 1 year of customer service experience in a professional or corporate environment.
What would be nice for you to have:
- Experience with Jack Henry's Silverlake Software.
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.
Why Jack Henry?
At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs (https://jackhenry.avature.net/careers/LifeAtJHA) to ensure the physical, mental & financial wellbeing of our people is always met.
Culture of Commitment
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility (https://discover.jackhenry.com/corporate-responsibility) site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.
Equal Employment Opportunity
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
Requests for full corporate job description may be requested through the interview process at any time.