Job Information
Bell Technical Consultant in Ottawa, Ontario
Req Id: 419263
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.
At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
Summary
The Bell Business Markets (BBM) Professional Services delivery team is the consulting arm of Bell Canada Enterprise tasked with the design, execution and implementation of solutions for the Enterprise Customer market. The continued marketplace growth and success of our team is directly attributed to its members’ expertise and professionalism, the confidence of its technology partners and the unrelenting demands it places on itself in pursuit of that most important driving attribute - Customer Satisfaction. Our team members are technically proficient and have the ability and interest to grasp and learn a broad spectrum of telecommunications technologies. They also remain current with emerging technologies, deliver administration training to customers, and are able to work flexible hours outside of business hours to meet customer commitments and under pressure. As we continue to grow, we are aiming to recruit more teammates who share our sense of duty to the customer, respect for the individual and drive for personal growth as the current team exemplifies.
The numerous benefits of joining the Bell Business Markets team include work environment flexibility; learning the latest and greatest in technology; competitive benefits and salary; focus on ensuring there is a work/life balance. You would be joining a diverse team who uniquely places a focus on growing skills and knowledge. We are a dynamic team with a high degree of focus on our customers.
The Technical Consultant Role:
Technical lead for voice solutions SIPT, Hosted IP Voice, Contact Centre technology
Provide customers with Consulting, Design/Configuration, Training and Professional Services
What does a Technical Consultant do?
Assist Bell Sales Team in selecting the voice telecommunications solution to best meet Customers’ business needs
As part of the solutions team, provide pre-sale demonstrations on the various products to customers
Interactions with customer and various Bell internal and operations teams
Conduct detailed examination of customer communication requirements, design appropriate configurations and assists in coordinating customer implementations (in person or remote)
Prepare and deliver technical reports and presentations to our customers
Participate in the evaluation and shaping of the formation of new product offerings and applications
Critical Qualifications
Client facing work experience
Solid knowledge and experience on TCP/IP Networks, Voice over IP, DHCP, VLAN, LANs, WANs, Ethernet, Routing, IP Applications, Cloud
Minimum of 3 years of technical experience in a telecommunications environment, including knowledge of telephone networks and voice technology
Ability to manage and coordinate multiple customer projects simultaneously
CCNA certification is an asset
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : New Brunswick : Moncton || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 09/24/2024
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form (https://www.bce.ca/Accessibility_services/Accessibility_Feedback?brand=bce) or visit our Accessibility page (https://www.bce.ca/accessibility_services) for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details (https://www.phenom.com/talent-acquisition) ) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, ON, Toronto
Bell, one of Canada's Top 100 Employers. (https://reviews.canadastop100.com/top-employer-bell?lang=en)