Our Ability Jobs

Req Id: 416362

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

The Digital Transformation Office (DTO) combines the expertise of operational, technological, delivery and service transformation professionals who connect and empower our people and customers through innovative service experiences. The incumbent will join a dynamic team, which is accountable to deliver solutions for customers helping Sales, IT, Network, Product and Service Transformation teams

As part of the Service Transformation team, the Solution Architect (SARC) will play a key role in the Bell Business Market new products introduction (NPI) programs and AGB transformation program. This SARC will contribute to strategic goals and objectives alignment across initiatives by positioning and analyzing those within the organization’s integrated view: customer experience, products and services, partners / suppliers, organization, end-to-end value streams, capabilities, key business and IT initiatives and IT architecture. The SARC will collaborate closely with operational teams, Customer Custom Deals, User Experience, Product, Network, Marketing and IT teams.

Key Responsibilities

• Identify opportunities for innovation to maintain the transformation roadmap and keep abreast of internal business capabilities, systems and products;

• Strong advocate for innovation and transformation;

• Develop and optimize tools for Infrastructure services operations groups and/or for pre-sales operational and technical assessments;

• Build automated test plans;

• Understand customer experience map and where it would fit within the program (dependencies, risks);

• Build the financial business case for each optimization project;

• Align all internal stakeholders specific to the solution and receive sign-offs;

• Identify risks and recommended mitigations;

• Consolidate project, assumptions and dependencies.

Critical Qualifications

• Minimum 5 years’ experience in Telecom and/or IT Operations;

• University degree in a related field or equivalent experience;

• Ability to prioritize, and accomplish multiple tasks, directly or indirectly related to deliverables, in a fast-paced atmosphere with minimal supervision;

• Follow a SAFe Agile Methodology to complete project management;

• A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes and capabilities, enabling technologies;

• Experience using JQL/SQL to extract and explore large data sets, cleansing data, and mining insights;

• Background in data analytics (statistical analysis, quantitative and qualitative modelling);

• Having the capability and passion to continuously learn different programming languages;

• Willing to learn and adopt security by design in all of your development work;

• Advanced skills in MS Excel, Project, PowerPoint and Word;

• PMP certification (or associate certification with an understanding of how to manage a project);

• Exceptional oral and written communication skills at all levels of the organization, including the ability to communicate and explain appropriately the technology solutions in business terms, establish rapport and persuade others.

Additional Requirements

• Strong analytical skills and decision-making abilities;

• Autonomy & focus;

• Able to be highly productive and self-driven in fast-paced and dynamic environments;

• Strong leadership skills, executing as appropriate in the areas of responsibility;

• Ability to deal with ambiguity;

• Creative and innovative;

• Team player, who is flexible and responsive to emerging client needs;

• Ability to build bridges with technical & non-technical teams;

• Strategic thinking, information seeking;

• Ability to translate business needs into requirements

• IS knowledge or Asset Lifecycle would be an asset

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Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Montreal || Canada : Alberta : Calgary || Canada : British Columbia : Vancouver || Canada : Ontario : Mississauga

Work Arrangement: Hybrid

Application Deadline: 07/08/2024

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form (https://www.bce.ca/Accessibility_services/Accessibility_Feedback?brand=bce) or visit our Accessibility page (https://www.bce.ca/accessibility_services) for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details (https://www.phenom.com/talent-acquisition) ) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Mississauga

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