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Convey Health Solutions Member Services Advocate in Miramar, Florida

´╗┐Exciting opportunity to WORK AT HOME for a fast-growing healthcare organization!

Must live within 50 miles of the Miramar Location.

No selling & no quotas! Customer service only.

We are seeking Customer Service Representatives to join our call center member services operations team. In these positions, we are recruiting talented individuals that are looking to join a fast-paced, growing, and professional organization.

Responsibilities:

  • Process requests for OTC items received from health plan members via mail or phone call
  • Update account information such as billing options and changes of address or phone numbers
  • Answer questions pertaining to mailings sent out by the company periodically
  • Make concise and detailed notations as it pertains to member records
  • Submit mail requests for beneficiaries such as ID cards
  • Educate beneficiaries on how the plan works, including benefits, cost-sharing, and levels of coverage
  • Research premium billing discrepancies and prescription claims processed

Education/Experience:

  • High school diploma or equivalent preferred.
  • Minimum 6 months customer service experience is preferred
  • Call center experience is preferred; healthcare and/or pharmacy industry experience a plus; or any equivalent combination of related training and experience.
  • Above average computer, skill is required, including the ability to work in a Windows environment and multitask within multiple software programs simultaneously.

WHO WE ARE

Convey Health Solutions manages a myriad of administrative needs and make it easier for health plans to operate and provide valuable experiences for their members. How so? We focus on building specific technologies and services that uniquely meet the needs of government-sponsored health plans.

OUR MISSION

To improve health plan operations and elevate the customer experience.

OUR VISION

Empowering health plans to excel through technology, service, and advisory experience.

OUR VALUES

Integrity First - Inspired Teamwork - Compliance Matters

Benefits:

  • Competitive pay
  • Paid training
  • Health insurance
  • Dental insurance
  • Vision Insurance
  • Paid Time Off
  • 401K
  • Company engagement activities and wellness sponsored events are a part of our diverse and dynamic culture

Equal Opportunity Employer

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Convey Health Solutions, Inc.

Miramar

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