Our Ability Jobs

Job Summary

Operates MedCenter Air's Flight Communications Center in a safe and efficient manner. Handles requests for helicopter, fixed wing, or ground services from outside hospitals, physicians, and EMS agencies. Dispatches appropriate aircraft or ground unit and maintains communication throughout the mission for tracking, patient reports, and navigational assistance. Coordinates in a timely manner all aspects of the mission and monitors the location of all transport units at all times while maintaining safety as a priority.

Essential Functions

• Operates all radios, computer systems, and other equipment associated with MedCenter Air.

• Possesses knowledge of range, capabilities and limitations of aircraft and vehicles.

• Ensures the most appropriate mode of transport and vehicle is assigned to each request.

• Coordinates in a timely manner all aspects of the mission and monitors the location of all transport units at all times while maintaining safety as a priority.

• Collects and maintains accurate records of information; including pre and post-transport patient documentation and transport records.

• Confirms prescheduled transports on day of transport.

• Demonstrates appropriate management and cost effective use of supplies and equipment.

• Submits department changes and credits in a timely manner.

Physical Requirements

Majority of duties performed in an indoor office with limited access to visitors. Working conditions can change rapidly from light office work to fast paced high stress environment requiring multiple tasks in a short time frame. Noise level varies from quiet to moderately loud. Requires long periods of sitting, operating computer, and answering phones. Ability to function well in high stress situations with limited assistance. Must be able to make rapid, appropriate decisions that assures the safety of the flight crew and patient. Must have excellent verbal and written communication skills. Light lifting may be required.

Education, Experience and Certifications

High School Diploma or GED required; Associates Degree preferred. Current EMT certification required or must obtain EMT certification within one year of hire. EMT-P certification preferred. IAMTCS Certified Flight Communicator (CFC) certification or equivalent must be obtained within one year of hire and must be maintained throughout employment. 2 years of previous EMS/Fire/Law Enforcement/Critical Care dispatching experience preferred. 1 year previous flight coordination (Rotor and/or Fixed Wing) experience preferred.

Atrium Health is one of the nation’s leading healthcare organizations, connecting patients with on-demand care, world-class specialists and the region’s largest primary care network. A recognized leader in healthcare delivery, quality and innovation, our foundation rests on providing clinically excellent and compassionate care.

We’ve been serving our community since 1940, when we opened our doors as Charlotte Memorial Hospital. Since then, our network has grown to include more than 40 hospitals and 900 care locations ranging from doctors’ offices to behavioral health centers to nursing homes.

Our focus: Delivering the highest quality patient care, supporting medical research and education, and joining with partners outside our walls to keep our community healthy.