Element Fleet Management Telematics Client Success Trainer in Minneapolis, Minnesota
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
What We Need
We are looking for a Telematics Client Success Trainer who will play a critical part in engineering top-notch products and services in a unique industry and at a rapidly growing organization.
A critical thinker with consultative skills?
A customer service professional with superior organizational skills, the ability to handle multiple tasks and priorities, and meet deadlines?
As the Telematics Client Success Trainer, you will support the engagement team on all client training needs for both onboarding and existing client education. You will be responsible for education within the telematics team on technology and technology issue identification and escalation as needed.
A Day in the Life
Execute upon a client training strategy through e-based classes that are offered to clients on how to use technology supporting both existing client education needs and new clients onboarding
Develop tools to support training execution
Support the execution of all internal team training of new and existing product offerings
Collaborate with other department learning and development leaders on how to expand knowledge of technology
Provide feedback to internal teams and vendors on technology issues, work with product manager, engagement manager and data manager on issue escalation
Bachelor’s Degree in Education, Business and / or related field
3+ years relevant experience, including technology learning and development and client technology education training
Proficient with Microsoft Office Suite - Word, Excel, Outlook, and PowerPoint
Training and facilitation experience
E-learning based platform class development experience
Proven track record incorporating Instructional Design/Adult Learning principles into content development preferred
Some knowledge of the telematics preferred
What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
• Flexible work environments
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to firstname.lastname@example.org or call (800) 665-9744.
Read more about our Culture (https://www.elementfleet.com/about-us/careers/our-culture) .
Learn about the Technology (https://www.elementfleet.com/fleet-services/fleet-management-technology) and Fleet Services (https://www.elementfleet.com/fleet-services) we offer our clients.
Element Fleet Management is the global leader in the fleet management industry, providing a full suite of customized services and consulting for our clients with commercial vehicle fleets. We offer our clients everything from streamlined vehicle purchasing and technology solutions to personalized driver safety resources. We simplify fleet management so that our clients are free to achieve their business goals, knowing that their vehicles are in good hands.