Job Information
Element Fleet Management Technician, Deskside Support in Minneapolis, Minnesota
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
What We Need
We are looking for a Deskside Support Technician to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.
At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!
*Are You: *
Problem-solving expert with a passion for providing hands-on technical support to end-user in a corporate environment?
Patient and customer-focused professional who excels at troubleshooting hardware and software issues, ensuring minimal downtown for our clients ?
As the Deskside Support Technician, you will work with the Director of End User Services to drive the technical direction of the End User Experience. Also, as a member of the Deskside Support team, you will work to help keep the team resolving tickets within the agreed upon service levels and to continue to root cause and prevent tickets from happening.
*A Day in the Life *
Point of escalation and for service desk team
All on-site “hands and feet” activities. (User moves and adds, conference room and digital signage support)
Responsible for End User related change control activity
Problem management - root cause analysis and problem creation to drive down tickets and improve DSS processes
Provide backup support to the Email Administrator for Azure AD, M365 and MS Intune environments
Establishes and maintains a positive working relationship with all organizational departments to optimize working partnership and communication
Document and maintain procedures according to departmental standards
Act as Deskside Support point of contact with vendors
Document and maintain procedures according to departmental standards
Requirements
High School diploma or equivalent required, BA/BS degree preferred
1-3 years technical work experience in an IT Systems Support production environment supporting Windows 10/11
Ability to perform work in-person, on-site, 5 days/week in Hopkins, MN office
Basic skills/knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc)
Basic skills/knowledge of Active Directory concepts and administration
Subject Matter Expert with System Center Configuration Manager
Scripting, Packaging and Deployment knowledge for applications and operating system changes
Experience supporting M365 /MS Office and a variety of WiFi-enabled devices
What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.
Pay transparency Nondiscrimination (http://www.elementfleet.com/binaries/content/assets/pdf/pay-transp_-english_formattedesqa508c.pdf)
Know Your Rights: Workplace discrimination is illegal
Element Fleet Management is the global leader in the fleet management industry, providing a full suite of customized services and consulting for our clients with commercial vehicle fleets. We offer our clients everything from streamlined vehicle purchasing and technology solutions to personalized driver safety resources. We simplify fleet management so that our clients are free to achieve their business goals, knowing that their vehicles are in good hands.