Our Ability Jobs

28244BR

Job Description:

Do you have outstanding leadership skills, enjoy empowering others, with a consistent track record for success, believe in teamwork where diversity and inclusion matter and are looking for an exciting career helping lead an award-winning contact center? Then we want you. Our role offers the ability to serve as a Team Leader for RiverSource supporting our team in providing exceptional customer service to our advisors, clients, and business partners! Benefits include 401k with company match, PTO and a Bonus Program.

Key responsibilities will be to provide day-to-day work direction and leadership for direct reports to drive customer-centric, world-class service solutions for advisors, clients, or relationship partners. Develop and empower a team, drive implementation of process improvements within a team, and ensure the maintenance of outstanding service for customers. May assist in customer service initiatives or other business-driven projects.

Exempt/Non-Exempt:

Exempt

Job ID:

28244BR

Full-Time / Part-Time:

Full time

About Our Company:

RiverSource Annuities and Insurance is a part of the Ameriprise family of brands that provides our clients access to solutions that create a road map for their future. At RiverSource we embrace an inclusive and collaborative culture that allows us to help others achieve their goals by providing compelling product solutions. This includes insurance to prepare for and be protected during the unexpected, as well as annuities that will provide support through every stage of retirement planning such as asset accumulation, generating income, and leaving a legacy to loved ones or charity. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you’re motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with RiverSource.

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Preferred Qualifications:

• Annuity or financial services industry experience.

• Experience with Ameriprise customer policies and procedures.

Line of Business:

Annuities

Posting Title:

Team Lead - Customer Service (Licensed)

Responsibilities:

• Lead and mentor direct reports, provide vision and support to team on process or procedures related to transaction processing or customer service standards and techniques.

• Assist by providing guidance to direct reports in resolving complicated or high priority service issues, or respond to and resolve such issues directly, as the need arises.

• Manage direct report workload and provide guidance in prioritizing work to meet or exceed all accuracy, transaction processing, and call quality metrics and standards.

• Participate in and provide subject matter expertise on cross-functional projects and/or process improvement teams that have implications to the customer service area.

• Provide feedback to direct reports through effective performance management practices; ensure employees are developing skills to promote both team and individual success.

Recruiting Location:

Minneapolis, Minnesota

Required Qualifications:

• High school or GED

• Active Series 6 or ability to retain within 120 days

• 3 to 5 years relevant experience

• Previous experience working on a customer service team, including a strong working knowledge of customer service processes, policies, techniques, and applicable regulations.

• Prior experience coaching or providing indirect leadership to others.

• Strong organizational and communication skills, including the ability to explain complex issues in a clear, understandable manner.

Job Family Group:

Client Service