Job Information
Element Fleet Management Supervisor, Maintenance Contact Center Operations in Minneapolis, Minnesota
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
What We Need
We are looking for a Contact Center Operations Supervisor to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.
At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!
Are You:
A well-versed call center professional that will successfully lead, coach and mentor a team?
Excited about an opportunity to manage a remote team of call center agents that are providing the highest level of service and advice to clients?
As the Supervisor , you will engage, coach, and manage the performance of a team within a 24/7/365 remote contact center which focuses on automotive technology. You will assist in the coordination of tasks to meet key performance goals.
A Day in the Life
Lead by example; set the pace and the tone for team of specialists to achieve and maintain the highest service standards
Utilize previous Omni Channel platform experience to ensure the success of Element’s rapid growth in this arena
Embrace and embody Element’s principles and vision
Serve as a liaison between associates and other teams/departments to ensure efficiency through such means as process evaluation and resource planning.
Support hiring, development, and performance management of staff. Conducts monthly and annual reviews.
Implement and direct procedures that will establish and promote effective contact center performance. Provide problem resolution and escalated call support to employees.
Summarize, collect, and analyze call center trends and data for regular performance reports.
Influence the design and delivery of training programs for new team members.
Lead and manage strategic improvement initiatives in support of driving a superior customer experience.
Demonstrate effective coaching with employees to ensure high levels of engagement, effectiveness as a cohesive team, attainment of departmental goals, and promotion of the Element culture
Requirements
Post Secondary Education, in Business or similar preferred
3+ years of contact center experience
Experience managing a team of 5+ members
Experience working with ADP and Workday preferred
MS Office Suite, with intermediate experience utilizing Excel
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What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
• Hybrid work environment for most positions
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.
Element Fleet Management is the global leader in the fleet management industry, providing a full suite of customized services and consulting for our clients with commercial vehicle fleets. We offer our clients everything from streamlined vehicle purchasing and technology solutions to personalized driver safety resources. We simplify fleet management so that our clients are free to achieve their business goals, knowing that their vehicles are in good hands.
