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Federal Reserve Bank Strategies Analyst in Minneapolis, Minnesota

Looking for an opportunity to work in a fast-paced environment where you will work on high-profile initiatives that impact the delivery of Federal Reserve Financial Services? The Customer Contact Center (CCC) department within the Federal Reserve Bank of Minneapolis seeks a strategies analyst to lead and support initiatives of varying complexity that impact both internal staff and external customers. As a strategies analyst within the CCC, you will have an opportunity to grow your leadership and project management skills while working with a variety of stakeholders across the Federal Reserve System.

*Key Activities: *

  • Lead or support initiatives that modify or enhance the tools, applications and processes used in the delivery and usage of Federal Reserve Financial Services.

  • Meet with internal and external stakeholders to articulate issues, obtain and summarize feedback, draw insights and conclusions, develop analysis and proposals, and present findings.

  • Develop and maintain business, and technical, and/or process documentation.

  • Develop or assist in the development of internal and external training collateral, and coordinate delivery of training as needed.

  • Prepare, review, and/or distribute customer and/or stakeholder-facing communications, including updates to internal and external websites or applications.

  • Provide input to and/or coordinate the certification/validation processes for initiatives.

  • Responsible for leading or contributing to ad hoc deliverables as needed.

  • Act as a consultant to, and at times on behalf of, CCC leadership as needed.

*Qualifications: *

  • Bachelor’s degree from an accredited college or university or an equivalent experience.

  • Minimum 5 years of professional experience required. Prior experience in Financial Services preferred.

  • Strong personal initiative.

  • Strong verbal and written communication and presentation skills, including formal presentation skills for executive audiences.

  • Effective analytical and problem-solving skills, including the ability to understand and explain information.

  • Strong customer service orientation.

  • Effective leadership skills.

  • Strong interpersonal skills, including the ability to work effectively in a team environment.

  • Proficient computer skills in programs, including but not limited to Word, Excel, Powerpoint, Internet and email programs.

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

  • Comprehensive healthcare options (Medical, Dental, and Vision)
  • 401(k) match, and a fully-funded pension plan
  • Paid time off and holidays
  • Generously subsidized public transportation
  • Annual educational assistance
  • On-site fitness facility
  • Professional development programs, training and conferences
  • And more…

/The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued.//We believe//that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues. From//economists to cash specialists//, we work together to represent you in our economy./

Organization: *Federal Reserve Bank of Minneapolis

Title: Strategies Analyst

Location: MN-Minneapolis

Requisition ID: 268285

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