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Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need  

We are looking for a Telecommunications Specialist to join Element Fleet Management.   As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.  At Element, employees play a critical role in delivering value to clients and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference! 

This position will have an on call component on a rotational schedule

Are You:

• Able to analyze business needs, research, and recommends solutions working with internal customers and IT staff?

• Excited to respond to inquiries and requests for assistance with the organization’s internal help desk system?

We are seeking a Telecommunications Specialist to join our team. The Telecom Specialist is responsible for the deployment, support, and monitoring of the company’s systems across North America including contact center, and voice. The ideal candidate has a solid understanding of core communications, contact center technology, and has experience with complex contact center and voice applications. This position consists of supporting a cloud-based contact center and voice enterprise scale platform.

A Day in the Life

• Provide service and support on the telecommunications infrastructure including:Five9 CCaaS Platform, Microsoft Teams, Salesforce, Service Now, Verint WFM Suite

• Respond to inquiries and requests through the internal help desk ticket system, regarding Contact Center and general telecom moves, adds, and changes, this support could be for employees on site, at other remote offices or remote. These users would be using the above

• Creates and maintains system documentation

• You may be required to work off hours to support moves, adds, and changes.

Requirements

• 3+ years Telecom related experience – in IT Service Delivery

• Ideally, Bachelor’s degree in engineering, technology or computer science/ or appropriate certifications relevant to the role

• Knowledge of voice technology, IP-based solutions, voice networking, and troubleshooting/problem resolution required

• 3+ years supporting contact center and IP voice platforms

• Recent experience with Microsoft Teams

• Experience with contact center cloud applications (Five9, NICE, Salesforce)

• You must be able to work with limited supervision

What’s in it for You

• A culture of innovation, empowerment, decision-making, and accountability

• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness

• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.

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Element Fleet Management is the global leader in the fleet management industry, providing a full suite of customized services and consulting for our clients with commercial vehicle fleets. We offer our clients everything from streamlined vehicle purchasing and technology solutions to personalized driver safety resources. We simplify fleet management so that our clients are free to achieve their business goals, knowing that their vehicles are in good hands.