U.S. Bank Senior Relationship Leader, RPS in Minneapolis, Minnesota
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
This critical leadership role will be focused on driving our largest co-branded Credit Card relationship for the enterprise. This executive will manage all aspects of the partner relationship and be responsible for its continued growth and profitability across RPS (Retail Payment Services).
This leader will work directly with the partner to develop and execute strategic plans, develop world-class customer service experiences, ensure seamless partner integrations, and develop executive discussions while coordinating all internal and external actability associated with managing the portfolio. The position will manage a high-performing team dedicated to the relationship.
This role will continually monitor the effectiveness of our product, service delivery and customer experiences and drive internal and external changes to ensure world-class positioning in the industry.
Responsibilities and Competencies
Well-developed leadership abilities and strategic management skills
Exceptional interpersonal, verbal and written communication
Thorough knowledge of banking operations
Experience overseeing large successful card partnerships
Responsible for the administration of corporate policies and procedures and ensures compliance with applicable laws and regulations
Able to quickly integrate complex information and translate to business strategy
Demonstrate deep knowledge the payments industry, including current and future trends for digital payments and innovation in the financial services industry
knowledge of all payment instruments, their key attributes and restrictions, and
Exceptional influencing skills; adept at driving organizational change through partnership, collaboration and leadership rather than title or line authority
Builds trust-based relationships with stakeholders at all levels of an organization
Gains commitment, trust and support from others by involving them in the thinking and the process
10+ years of banking or other relevant work experience
5+ years of management experience
BA/MBA in related field
Considerable tact, diplomacy, and people skills
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .
EEO is the Law
Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
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