Our Ability Jobs

Position Summary:

This position will be responsible for greeting visitors and making them comfortable while waiting. This position will operate a busy multi-line Voice Over Internet Protocol (VOIP) telephone system. The Receptionist will answer incoming calls and direct the callers to the appropriate personnel.

Essential Duties and Responsibilities:

• Answers incoming telephone calls, determines the purpose of the call, and forwards the call to the appropriate personnel or department.

• Takes and delivers messages or transfer calls to voicemail when appropriate personnel are unavailable.

• Retrieves messages from night voice mail and forwarding to appropriate personnel.

• Answers questions about organization and provides callers with address, directions, and other information.

• Welcomes on-site visitors, determines nature of business, and gives our parking validation tickets when needed.

• Logs daily checks for accounting department.

• Tracks and logs packages as they are received and delivered to the appropriate employees in the building.

• Monitors visitor access in person and by operating remote access cameras.

• Maintains a neat, professional lobby and reception area throughout the day.

• Receives, sorts, and routes mail as appropriate.

• Receives packages/drawings and distributes them in a timely manner.

• Prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.

• Orders and maintains coffee and beverage supplies.

• Gathers weekly subcontractor address updates and distributes to internal staff.

• Packages shop drawings, submittals, blue lines, etc., for delivery to subcontractors, architects, and remote personnel.

• Prepares outgoing afternoon mail and packages during Operational Services team members’ absence.

• Performs other clerical duties as needed such as filing sub lists, photocopying, collating, assembling tabs, data entry, etc.

• Assists the Office Manager and Operational Services Team, Project Coordinators, and others in the office as needed for various projects.

• Performs other duties as assigned.

Required Knowledge, Skills and Abilities:

• High School Diploma or General Education Development (GED) certification

• 1-3 years’ related experience; or equivalent combination of education and experience

• Demonstrated computer proficiency (MS Office – Word, Excel and Outlook)

• Ability to understand and execute emergency protocols on jobsites and offices, if needed

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

• Consistent professionalism, friendliness, and punctuality

• Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

• Ability to use time productively, maximize efficiency and meet challenging work goals

• Ability to maintain compliance with all company policies and procedures

• Ability to exercise confidentiality when receiving confidential or sensitive information via fax or mail

• Ability to possess and maintain exceptional work ethic as well as uphold company values and demand the highest standard of conduct from self and others

Physical Demands:

The physical demands described are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential functions section to include items such as ability to:

• Clearly communicate information (both written and verbal) to colleagues and key stakeholders

• Stand and/or sit in a stationary position for extended periods of time; 50%+ Use a computer/laptop/iPad in open office environment with natural and/or florescent lighting

• Navigate between office building floors, and on occasion, attend off-site meetings

• Lift up to 25 lbs. unassisted