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Xcel Energy Nuclear Service Desk/ Deskside Support Job in Minneapolis, Minnesota

Location(s): MN - Minneapolis; MN - Monticello; MN - Welch

Do you have the attention to detail and commitment to safety needed for a successful and rewarding career in the field of nuclear power? We’re looking for people who are looking to grow their career with a company that maintains one of the safest nuclear fleets in the nation. If that describes you, we’d like you on our team.

In office work most of the time with limited hybrid remote work. Primarily based onsite in downtown Minneapolis office at 414 Nicollet Mall, Minneapolis, MN 55401 with occasional travel to plant facilities in Monticello, MN and/or Prairie Island (Welch, MN) (as needed).


Responsible for supporting corporate level applications and/or PC hardware across the nuclear enterprise. Assist in taking calls from users via the nuclear help desk phone line and providing tier 1 and tier 2 support. Focus on improving business operational results and processes including design, development, integration and implementation of day-to-day processes, organization and technology solutions. Drives consistency and change by providing expertise and leadership to monitor continuous process improvement and manage change. Develops and leverages a thorough understanding of and experience in enterprise applications and infrastructure to increase efficiencies, ensure consistency, and added value.


  • Effectively use monitoring tools and respond to alerts that impact the environment.

  • Monitor automated batch processing tools to ensure that all agreed service levels are met. Ensure the Problem and Escalation Management procedures are correctly followed and that all problems are recorded in the appropriate problem management tools.

  • Provide support and coordination for Severity Incidents, to resolve communication issues related to resolving business duty manager led situations. As a member of the operations team, answer daily calls for support related to operations lead issues. Ensure resolutions and documentation requirements are followed in resolving issues and assigning the operations incident to the proper area for Root Cause Analysis.

  • Anticipate, develop, and coordinate special projects in conjunction with operations leadership. Determine and develop operational improvements, track results and ensure tangible improvements are documented and communicated.

  • Assess, enhance and upgrade technical areas and work with system owners to address system issues and improve performance. Ensure system changes are incorporated and communicated effectively.

  • Maintain process documentation and steps for supporting all applications. This would include interaction with customers and vendor led support issues.

  • Ensure all control center, emergency response, and dispatch processes, and administrative processes are followed and in compliance with company regulatory requirements.

  • Communicate the critical project elements and gain organizational buy-in to successfully complete improvement projects identified by management. Create improvement projects which integrate organizational and technology changes. Effectively manage and assist others in managing change.


  • AS/AAS/BS in related degree field, entry level certifications from accredited organizations, or equivalent documented experience.

  • At least 2 years experience in Operations, process management, process improvement in I/T Operations

  • Excellent oral and written communication skills are required


  • Certifications (CompTIA A+, Network+, Security+, MCSE, etc) preferred.

  • Minimum of 3 years of experience in PC hardware and software diagnostics, troubleshooting and repair.

  • Proficient in the administration of Microsoft operating system and the Microsoft Office application suite.

  • Advanced knowledge of current PC technology, operating systems, applications, devices and networking (Wired /Wireless).

  • ITIL Foundations Certification preferred.

  • Ability to travel as needed from Minneapolis to Monticello and Welch MN occasionally.

  • Experience using Microsoft Active Directory

A condition of employment will be successfully obtaining and maintaining General Security Clearance and a Nuclear Security Clearance for unescorted access to Xcel Energy nuclear plants including successful completion of nuclear General Access Training (GAT) and the nuclear security screening process (typically consists of an alcohol/drug screen, a criminal history check, a psychological assessment, initial credit and background investigation and periodic credit & criminal history checks).

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

Posting Notes: MN - Minneapolis || MN - Minneapolis; MN - Monticello; MN - Welch || United States (US) || Customer And Innovation || 56760:IT-Exec BU Engagement || Full-Time || Non-Bargaining ||

The anticipated starting base pay for this position is: $24.60 to $34.40 per hour

Click here (https://jobs.xcelenergy.com/content/Total-Rewards/?locale=en_US) to see our benefits

Requisition Number: 31402

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com