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Xcel Energy Marketing/ Customer Engagement Intern Job in Minneapolis, Minnesota

Job Grade: 03

Hierarchy: Yes - We may hire at a higher level

Union Position: Non-Bargaining

The Advanced Grid Customer Experience team seeks an intern to support our community engagement strategy and the development of new products and services for residential electric customers. The intern will assist with project coordination within Xcel Energy's service areas, and help to create new products.

Essential Responsibilities

  • Assist product owners with development and implementation of customer engagement and marketing plans

  • Assist with customer research efforts including qualitative and quantitative research methods

  • Assist with customer journey mapping

  • Assist product owners with customer inquiry escalation

  • Assist with data analysis and maintenance to help support programs

  • Track KPIs and metrics and help communicate status to team leaders

  • Coordinate with key internal and external stakeholders to implement community engagement strategy

Minimum Requirements

  • Must be enrolled in an accredited college or university and pursuing a degree in: advertising, marketing, public relations, economics, data science, political science, psychology, business administration, business, or related field. Recent graduates are not eligible.

  • Sophomore or above.

  • Ability to commute to the corporate office in Denver or Minneapolis is required.

  • Strong writing skills

  • Proficiency with Microsoft Office (Word, Excel and Outlook)

  • Reliable and able to prioritize and work independently


As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

Posting Notes: MN - Minneapolis || MN - Minneapolis; CO - Denver || United States (US) || Customer And Innovation || 51775:Advncd Grid Customer Solutions || Part-Time || Non-Bargaining ||

The anticipated starting base pay for this position is: $15.30 to $17.90 per hour

Click here (https://jobs.xcelenergy.com/content/Total-Rewards/?locale=en_US) to see our benefits

Requisition Number: 37288

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com

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