Job Information
Element Fleet Management Manager, Claims Administration in Minneapolis, Minnesota
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
What We Need
We are looking for a Manager, Claims Administration to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.
At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!
Are You:
An individual that approaches their work as a leader with the intent to link feedback, requests, and work to a quantitative goal/objective?
Someone with an affinity for complexity, having a willingness to take on intricate projects without hesitation?
As the Manager, Claims Administration you will be responsible for the functional management of the technical claims unit and the FNOL process.
A Day in the Life
Responsible for managing and maintaining efficient and accurate flow of the FNOL process for Insurance, Accident Direct and TPA Direct Customers through service escalation process ensuring SLA levels are maintained
Claims File SLA reporting and analysis, Performance reporting for the team and SLA adherence
Process and workflow refinement for the customer claims experience with the objective of reducing time for claim processing
Work closely with the Element Risk Solutions and Element Insurance management to provide feedback, guidance and support to continually improve the customer experience
Resourcing and People Leadership - Coach, develop and manage the team performance and productivity including hiring, performance management, training etc
Identify and align resources for their team to ensure appropriate staffing and coverage for workload and service to customers and agents
Vendor Management- Coordinating with the TPA ensuring claims are processed within SLAs
Requirements
High School diploma required; bachelor’s degree preferred
5+ years of relevant claims management experience required with at least 1+ years of experience in people management
Previous client service or account management experience in accident management and/ or subrogation
Experience in KPI management and continuous improvement initiatives preferred
Demonstrated proficiency with claims management & reporting systems
Claims adjustor license in the US or Canada or in the process to obtain the license as it is a requirement of the role
The hiring base salary range for this position is $94,200 - $129,600 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data.
What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.
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