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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is responsible for managing the day-to-day operations of the department; including staff supervision, issue resolution, individual productivity, and acting as a technical resource. Provides ongoing support and developmental guidance by analyzing performance metrics, providing performance feedback, and conducting training and other educational opportunities.

This position is on-site 5 days a week at 800 East 28th St., Minneapolis, MN 55407.

Primary Responsibilities:

• Addresses staff turnover, education, and training

• Provides feedback to employees through formal and informal coaching

• Manages performance issues and reviews

• Assess training needs and conducts training or other educational opportunities

• Analyzes performance metrics to locate and resolve trends and issues

• Monitors and reports staff quality and productivity by completing monthly audits

• Interviews and hires staff

• Manages timekeeping and attendance

• Coordinates the day-to-day support for staff and department

• Acts as technical resource to staff and patients

• Identifies, addresses, and resolves workflow concerns

• Completes monthly 1:1’s and roundings to maintain consistent engagement with employees

• Oversees and guides the work of staff

• Works with the manager for program development

• Collaborates with the manager to establish policies and procedures

• Executes and implements approved budgets and financials

• May be responsible for communicating developed budgets and managing to the developed budget

• Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience with patient access (this could include experience with registration, insurance verification, benefit collections, Good Faith Estimates, prior authorization, referrals processing, and scheduling, etc)

• Proficient in Microsoft office applications

Preferred Qualifications:

• 3+ years of experience in revenue cycle

• 2+ years of experience in a supervisor role

• Experience with Epic

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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