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Unit Description

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The Good Eating Company is seeking a Hospitality Customer Service Manager for Northstar 8 in Minneapolis, Minnesota . Our Client has created exceptional space that sets a new standard in luxury office space. This location will have a unique blend of services: Café Bistro, C ommercial Office Space, Convenience Market, Catering and Bar. We are seeking a dynamic Hospitality Customer Service Manager who is focused on elevating the guest experience.

The Hospitality Customer Service Manager focuses on providing premium customer service within all hospitality and serviced office areas, including Northstar 8, the Skyboxes, the Skygarden, Northstar Golf Club and Rosewood Room. The Service & Experience Manager will also provide general support as needed to the Marketplace Store, Northstar Cafeteria, Krona Café, and Walkin’ Dog. The Service Manager reports directly to the General Manager.

Key duties of the Hospitality Customer Service Manager are:

• Onboarding and Offboarding tenets to ensure high customer service for tenants

• Coordinate and manage daily operations to ensure guest satisfaction

• Collaborate with managment team to ensure seamless execution of events for tenants, addressing any client concerns or special requests

• Recruit, train, and lead Service Technicians. Foster a positive work environment and provide leadership and guidance ensuring exceptional hospitality, and service delivery to clients, attendees, and members.

• Address customer inquiries, feedback, and complaints promptly and effectively, escalating to the General Manager where necessary

• Maintain a clean, organized, well-stocked and welcoming environment in all spaces within NorthStar 8

• Support the General Manager in developing and managing budgeted operational costs through purchasing and operational vendors

• Administer tenant and member mail & packages, visitors, and dry-cleaning pickup & drop off, and other concierge services

The Good Eating Company was cooked up in London in 1999 around the kitchen table, over several bottles of Ribera del Duero. We had the dream of bringing restaurant-quality food to onsite dining – at a time when uninspiring sandwiches and soggy salads were typically on offer. We're passionate about delectable, fresh food. We take pride in crafting imaginative and well-balanced dishes daily, with a straightforward philosophy: collaborating with forward-thinking organizations that value their members and seek exceptional, creative dining experiences.

To Learn more about the click here – The Good Eating Company (https://www.goodeatingcompanyus.com/) .

What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Location US-MN-MINNEAPOLIS

System ID 975470

Category Facilities

Employment Status Full-Time

Posted Range $51000 to $76780

Company : Segment Desc CORPORATE SERVICES SEGMENT (US)

On-Site