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Element Fleet Management Customer Care Representative (Remote) in Minneapolis, Minnesota

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Customer Care Representative who will play a critical part in engineering top-notch products and services in a unique industry and at a rapidly growing organization. You will be able to grow alongside North America’s best and brightest professionals in fleet accident, safety, and risk management.

Are you:

  • Customer focused and adaptable to different personality types?

  • Independent with high levels of performance and quality outcomes?

As the Customer Care Representative , you will be the liaison between our company and customers to process claim information in response to inquiries, concerns and requests about fleet incident /safety services with a focus on providing outstanding customer service.

A Day in the Life

  • Provide service to customers via telephone and/or electronically from your home

  • Apply expanded claim/skill knowledge to minimize HelpLine and Claim Alert Support/Escalation, along with effectively handling complex claim/service needs

  • Claim escalation problem solving

  • Exhibit applicable empathy during each call in order to ensure a superior customer experience

  • Complete review of loss notice and coding as per incident description to ensure an accurate and timely distribution of claim information to the client

  • Handle inbound calls while simultaneously managing defined claims workflow actions items

  • Assess caller’s needs, clarify information, research any issue and provide solutions and /or alternatives

  • Complete action items and non-phone tasks in a timely basis

  • Meet personal/team qualitative and quantitative targets

  • Work effectively in a team environment, and when needed - provide back-up support for administrative tasks

Requirements

  • High School Diploma

  • Microsoft Office Suite (Word, Outlook, Excel) competency

  • Customer service experience preferred

  • Ability to work effectively with others and contribute to team task accomplishments

  • Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment

  • High speed internet connection and quiet work environment

What’s in it for You

• A culture of innovation, empowerment, decision-making, and accountability

• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness

• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

• Flexible work environments

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.

Read more about our Culture (https://www.elementfleet.com/about-us/careers/our-culture) .

Learn about the Technology (https://www.elementfleet.com/fleet-services/fleet-management-technology) and Fleet Services (https://www.elementfleet.com/fleet-services) we offer our clients.

Element Fleet Management is the global leader in the fleet management industry, providing a full suite of customized services and consulting for our clients with commercial vehicle fleets. We offer our clients everything from streamlined vehicle purchasing and technology solutions to personalized driver safety resources. We simplify fleet management so that our clients are free to achieve their business goals, knowing that their vehicles are in good hands.

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