Our Ability Jobs

$1,000 Sign On Bonus For External Candidates

If you are located within Minnesota OR Wisconsin, you will have the flexibility to telecommute * (work from home) as you take on some tough challenges.

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together .

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:00am - 5:00pm). It may be necessary, given the business need, to work occasional overtime. Our office is located at 2925 Chicago Avenue Minneapolis, MN 55407.

We offer 4-6 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment. Training will be conducted onsite.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Handle inbound communication from providers regarding incomplete charts\

• Organizes and maintains health information records.

• Reviews electronic chart documentation ensuring correct patient, location, and no duplicate information.

• Processes release of information (ROI) requests.

• Manages requests for documentation and information.

• Scans and edits documents in the electronic medical record.

• Locates, logs, retrieves, files, and delivers medical records stored in various mediums and systems.

• Distributes reports and results.

• May train and mentor co-workers.

• Analyzes documentation and tracks completion to meet regulatory requirements.

• Promotes principles of health information accuracy, transparency, currency, accessibility, relevancy, and reliability.

• Other duties as assigned.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED

• Must be 18 years of age or older

• 2+ years experience in health information management (HIM) or medical records

• 1+ years of customer service experience analyzing and solving customer problems

• Proficiency with Microsoft Word and Microsoft Excel (ability to create, edit, save, and send documents and spreadsheets)

• Ability to travel onsite to 2925 Chicago Avenue Minneapolis, MN 55407 to complete day one orientation/training

• Ability to work our normal business hours of 8:00am – 5:00pm.

Preferred Qualifications:

• 2+ years experience in customer service

• Call center experience

• Knowledge of ICD-9 and CPT codes

• Clerical or administrative support background

• Experience working in a metric-driven work environment

• Experience working with Medicare and/or Medicaid Services

• Experience working within the health care Industry and with health care insurance

Telecommuting Requirements:

• Reside within MN or WI

• Ability to keep all company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Must be able to type and talk at the same time and navigate through multiple screens

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

PLEASE NOTE The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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