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Xcel Energy Claims Investigator Job in Minneapolis, Minnesota

Location(s): MN - Minneapolis

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.

Position Summary

Responsible to conduct professional investigations and to maintain site control for routine to complex major incidents, public claims, and company damage claims where company facilities may be involved resulting in loss of life, personal injury and/or property damage. As subject matter expert, determine liability and negotiate settlements within assigned approval authority, with input from management and/or legal counsel, as directed or required. Provide training on risk mitigation policies and process to assigned business areas, as needed.

Essential Responsibilities

  • Claims and Settlement Payment - Determine liability and negotiate settlements within assigned approval authority, with input from management and/or legal counsel, as directed or required. Ensure denial notification or payment is made timely to public claimants, and that payment is received for damage claims, and pursue delinquent damage claim accounts. Mediate between customer and company contractors. Provide guidance and expertise to legal counsel for payment or denial determinations.

  • Major Incidents – As subject matter expert, conduct professional investigations of routine to complex major incidents. Control and investigate site where damage or incident occurred ensuring that all evidence is secured and on-site safety is assured. Maintain chain of custody of physical evidence. Perform research and complete documentation (e.g., incident reports) in accordance with guidelines. Obtain witness statements and communicate with regulatory officials and agencies (local, state and federal) to provide reports and obtain records. Under the direction of the Claims Manager, may conduct professional investigations for high profile major incidents and litigated matters.

  • Litigation Support – For assigned cases, provide litigation support throughout the process including strategic planning, data gathering, and participation in mediations, settlement conferences, and court proceedings. Under the direction of legal counsel, ensure case facts are effectively investigated and communicated and that documentation and other evidence is collected and provided. Ensure that case files are well developed and accurate. Collaborate with legal counsel on determination of appropriate reserve funding.

  • Risk Mitigation - Provide specialized training to assigned business units to ensure that first responders are trained to take appropriate action when an incident occurs for which the company may have legal liability. May develop or participate in development of specialized training for first responders.

  • Perform other duties, as assigned.

Minimum Requirements

  • High School diploma or equivalent.

  • Post-secondary education or training in business, communications, engineering or gas/electric utility industry preferred.

  • Minimum 3 years gas/electric utility or investigations (Claims, Insurance, Fire, Police or equivalent) experience.

  • Complete National Electric Safety Code training within 12 months from hire date.

  • Working knowledge of federal and state utility laws/regulations(e.g., NSEC, DOT, state PUC) preferred.

  • Excellent verbal and written communication and conflict resolution and negotiation skills.

  • Strong organizational skills, ability to maintain confidentiality, to multitask and to work in a team environment.

  • Knowledge of Microsoft Office (Outlook, Word, Excel) required.

  • Travel (e.g., site investigations, court proceedings) and valid driver's license with good driving record and personal transportation required.

  • Availability to be on-call 24/7 on a rotational basis required.

  • Requires exposure to noise, dirt, odors, confined/restricted areas, hot and cold weather conditions.

COVID-19 Vaccine Requirement

COVID-19 continues to significantly impact our employees, families and communities. With employee health and safety as our top priority, Xcel Energy requires all persons be fully vaccinated or receive a formal medical or religious accommodation prior to their start date, unless prohibited by state or local law.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

Posting Notes: MN - Minneapolis || MN - Minneapolis || United States (US) || General Counsel || 80030:Claims General Counsel || Full-Time || Non-Bargaining ||

The anticipated starting base pay for this position is: $58,000 to $82,666 per year

Click here (https://jobs.xcelenergy.com/content/Total-Rewards/?locale=en_US) to see our benefits

Requisition Number: 39626

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com