Job Information
Element Fleet Management Associate, Program Operations in Minneapolis, Minnesota
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
What We Need
We are looking for an Associate, Program Operations to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. At Element, employees play a critical role in delivering value to clients and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!
At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!
Are You:
Solutions focused with strong relationship building and influencing skills?
An effective problem solver with the ability to work independently in a fast-paced environment?
As the Associate , you will have primary responsibility for ensuring that vehicles that have completed refurbishment in redeployment are allocated to new/receiving DSPs in a timely manner to minimize vehicle down time. You will continuously monitor available supply and demand in all states and geographies, working directly with the client counterpart to facilitate vehicle allocation as directed. This position has direct and frequent client facing meetings to review inventory & demand, present action plans and forecast future results.
A Day in the Life
Monitor recent vehicle delivery quality and identify/respond to quality issues.
Take ownership of client issues and apply critical thinking and problem solving/root cause analysis to avoid future risk.
Utilize tools and map processes to move defects through the resolution process.
Responsible for analysis feedback for identified trends in quality concerns.
Creation of action plans to ensure continuous improvement and client satisfaction.
Partner with other internal teams to implement action plans and provide operational feedback.
Responsible to identify transactionsw/blockers delaying allocation and following up with appropriate parties to ensure timely resolution.
Work directly with the last mile delivery team and facilitate used vehicle status updates to ensure we are meeting the WGD financial SLA.
Provide additional redeployment unit status analytical support as needed.
Function as a back-up to the redeployment analyst SME.
Requirements
High School Diploma, 2- or 4-year degree preferred
Process Management Experience
Customer Service Experience
MS Office – proficient in the following
Excel – ability to add data to cells, use functions, pivots, sort data
Word – ability to create documents
Demonstrate initiative and problem-solving ability
Critical thinking – ability to think through logical process flows and identify opportunities for improvement
Ability to acquire/retain information related to different state requirements
What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.
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Element Fleet Management is the global leader in the fleet management industry, providing a full suite of customized services and consulting for our clients with commercial vehicle fleets. We offer our clients everything from streamlined vehicle purchasing and technology solutions to personalized driver safety resources. We simplify fleet management so that our clients are free to achieve their business goals, knowing that their vehicles are in good hands.