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At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Flexible location across the United States and North America

Job Summary:

We are seeking a dynamic and experienced North America Service Manager to join our team and provide leadership in managing the backlog of rail HVAC contracts. This pivotal role will support the Global Service Manager in expanding our service presence in North America, nurturing relationships with customers, OEMs, and dealers while delivering technical training and expertise in the field. The role will report into the Global Rail Sales & Services Leader.

Key Responsibilities:

• Drive profitable growth of our Rail HVAC business in North America through strategic interfacing with end-user customers, Rail OEMs, dealers, and internal teams.

• Analyze customer needs and support bidding and execution teams by providing technical inputs to contract requirements.

• Cultivate relationships with service managers, project managers, project engineers, operators, and purchasing professionals at car builders and end-users' organizations.

• Demonstrate proficiency in HVAC software, providing training to lower-level technicians and offering remote support.

• Negotiate critical and complex long-term and project agreements to enhance business outcomes.

• Exercise product line expertise to develop effective solutions for customers, OEMs, and dealers.

• Implement aftermarket and technical training programs, education webinars, and direct interventions with end-user customers and OEMs in the designated geographic area.

• Collaborate with cross-functional groups within the organization, providing valuable feedback on products, customers, OEMs, and dealers.

• Possess strong communication skills in English, with proficiency in French, Spanish, or Czech being a significant advantage.

• Develop market insights, identify opportunities to increase market share, and promote aftermarket parts for the installed HVAC base.

• Utilize strong technical background to support dealers, OEMs, and customers in the field, ensuring the highest level of service.

• Provide technical support, training, and guidance to dealers in the designated territory, ensuring they possess the necessary tools and competencies.

• Analyze and solve problems effectively, managing risk and prioritizing customer reassurance during challenging situations.

Key Competencies & Skills:

• Bachelor's degree in engineering or equivalent (Master's degree preferred)

• 5 years of experience in the rail or automotive industry (preferred)

• Excellent communication and presentation skills

• Advanced proficiency in MS Office

• Strong knowledge of HVAC systems, particularly Thermo King RAIL products, and competitive equipment

• Exceptional interpersonal skills to effectively navigate dealer, OEM, customer, and internal relationships

• Time and stress management abilities

• Planning and project management expertise

• Basic knowledge of refrigeration, transport, mechanics, and electrics

• Familiarity with dealer and customer business practices

• Willingness to travel extensively (50-70%) including weekends and outside regular office hours

Join our dynamic team and seize this exciting opportunity to lead our North America service operations! Apply today by submitting your updated resume, along with a cover letter highlighting your relevant experience and why you are interested in this role. We appreciate all applications, but only shortlisted candidates will be contacted.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.