Job Information
Pearson Customer and Sales Support Assistant in Mexico City, Mexico
Customer and Sales Assistant
We want to invite you to add your talent to the world's leading learning company, with more than 24,000 employees operating in 70 countries!
At Pearson we are committed to a world that is always learning and to our talented team who make it possible. From bringing lectures to life to turning textbooks into computer-based lessons, we are constantly re-examining the way people achieve meaningful learning around the world. We are bold and innovative in our thinking and we motivate each other to explore new frontiers in an environment that supports and inspires us to always be our best selves.
We seek to build a diverse work team, in which the most important thing is talent, where everyone is considered regardless of gender, ethnicity, religion, sexual orientation, disability, age or origins. This is what makes us the world's leading learning company.
Responsibilities:
Administration of contract process: writing, gathering the supports and validation of the areas involved, sending for signature (digital and/or handwritten), attention to requests for changes, modifications, inquiries.
Comprehensive management of sales contracts, guaranteeing that they comply with legal requirements and company policies.
Collaboration with all areas involved in the contract validation process (Sales, Legal, Back office, Logistics).
Follow-up on orders and procedures related to contracts.
Management and shipping of samples for special projects.
Registration of information (registration of orders and customers) in internal systems.
Organize, analyze and process data relating to purchase orders in order to manage payments to vendors.
Maintain digital archive of contracts and key business documents.
Safeguarding and control of documents.
Create and maintain reports.
Collaboration and support for projects in the Customer Success area.
Required skills:
Analytical and problem-solving skills.
Excellent communication skills (verbal and written).
Negotiation skills.
Ability to work collaboratively with cross-functional teams.
Detail-oriented, well-organized, and self-directed individual.
Proactive and able to work on own initiative as well as with a team.
Passion for quality and service.
Qualification:
Proven experience in administrative role and contracts tasks.
Professional working proficiency in English.
Systems Skills: Microsoft 365 Office Suite (Intermediate | Advanced Excel), CRM knowledge and contract management software (Adobe Sign).
What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: CUSTOMER SERVICE
Organization: Higher Education
Schedule: FULL_TIME
Workplace Type: Hybrid
Req ID: 17920
Pearson
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