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Dubai Holding Conference and Events Service Manager - Banqueting - Jumeirah Messilah Beach Hotel and Spa in Messilah, Kuwait

About Jumeirah and the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait’s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children’s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.

About the Job:

An exciting opportunity for a highly skilled Conference and Events Service Manager at Jumeirah Messilah Beach Hotel & Spa. The main purpose of this role is to oversee all aspects of the banquet operations including weddings and social events, by being quality oriented and customer focused, as well as drives performance to achieve the Food and Beverage objectives and targets.

Your key responsibilities will include:

  1. To ensure proper care, security, and maintenance of hotel equipment through proper supervision of service personnel.

  2. To maintain a daily housekeeping program to include storage and operational areas and staff appearance.

  3. To maintain and control inventory of banquet equipment and to ensure that inventory is kept clean and in good repair.

  4. To implement an effective safety program within the department.

  5. To assume responsibility for shift supervisory duties on a regular basis, especially with VIP functions.

  6. To coordinate and insure the needs of the Catering department with the managers of interrelated departments.

  7. To inspect the service attendant's work assignments and to supervise the cleaning and preventive maintenance of all function rooms and adjacent public areas

  8. To prepare banquet checks with all back‑up for collection at the end of functions.

  9. To maintain all public areas to be always presentable with certain set-ups

  10. To assure all hotel equipment and the property itself are used with constant care and maintenance to avoid necessary damage. This includes the supervision of outside contractors, while on property.

  11. To control the stock of all equipment on and off the property.

  12. To attend regular catering meetings to obtain information of the upcoming contracted functions.

  13. To attend and participate in all required meetings on a regular basis.

  14. To organize and orchestrate any last-minute changes or details to functions.

  15. To post all contracted function sheets and gives instructions to the team to ensure the success of the function.

  16. To constantly monitor the staff's appearance, attitude and degree of professionalism to insure their strict adherence to Jumeirah standards of quality service.

  17. To communicate directly with the hosts of functions and goes over the details of the function.

  18. To directly oversee the actual set‑up and service of contracted functions by giving specific menu information to the waiter, by coordinating the timing of the meal with the Banquet Chef and by assigning functions to the Waiter to ensure their success.

  19. To conduct monthly departmental meetings to provide vital information to the banquet colleagues, obtain colleagues feedback regarding the department itself, and provide a regular forum for improving departmental communication.

  20. To handle all inventories directly involved with the operation of the banquet.

  21. To be responsible of the keys (banquet space, Cabinet, refrigerates, Safe deposit box)

  22. To take an active role in implementing safety procedures and following up within the department.

  23. To perform other tasks or projects as assigned by hotel management.

  24. To interview; train, monitor and supervise all aspects in regard to casual employees.

  25. To control the casual employee utilisation by approving all casual requests on case-to-case basis.

  26. To ensure that all casual emaployees receive the appropriate uniform in adherence to company guidelines.

  27. To inspect grooming, attitude, and service culture of all casual employees.

  28. To provide lateral service within the hotel when needed.


About you:

In order to be considered for this role, you will have a minimum of 2 years' experience working in a similar role in a five-star Hotel on a management level with excellent Food and Beverage knowledge and experience handling weddings and social events.

You will already have demonstrated your ability to deliver great commercial results and to manage and inspire a great team.

You will also possess experience of working in the Middle East, with diverse cultures and have very good written and verbal English language skills; Arabic language is highly desirable. Proficiency in computer software systems such as MS Office is essential.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry.