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Tufts Medicine Telephone Operator II (Per-Diem) in Melrose, Massachusetts

We’re saving lives, building careers, and reimagining healthcare. We can’t wait to grow alongside you.

Posting Description

MelroseWakefield Hospital, part of the Tufts Medicine system, has been offering the highest quality and accessible healthcare to the local community for over 130 years. With two hospital campuses, Level III Trauma Center, Level III Special Care Nursery, Breast Health Center, Cardiovascular Center and over 20 locations and 50 specialties, MelroseWakefield Hospital offers many opportunities to grow your career.

If you are passionate about providing care in your local community, come join our team!

This position works under general supervision and is responsible for the ongoing and uninterrupted flow of calls utilizing electronic telephone consoles and dual mode computerized page and directory system. Ensures the efficient flow of communication such as incoming calls, pages, emergency messaging, voice and text messages.

Hours: Per Diem

Must be able to work 1st, 2nd and 3rd shifts

Must also be available to work Weekends and Holidays

Location: MelroseWakefield Hospital

Minimum Qualifications:

  1. High School diploma or equivalent.

  2. Six (6) months' experience in a call center/telecommunications environment.

Preferred Qualifications:

  1. One (1) year of experience as an operator on a similar type of switchboard system in a healthcare setting.

Duties and Responsibilities : The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

  1. Responds to all incoming calls and directs calls to appropriate locations within the facility using appropriate telephone etiquette and customer-friendly communication skills, responds to all

  2. Channel all incoming calls, provides direct numbers as required.

  3. Understands the disaster drills/codes of the hospital, can respond to all alarms, TTY calls and contact the appropriate personnel, including calling 911 or interpreter services

  4. Reacts quickly and accurately to: disaster plan implementation, cardiac arrest alarms, fire alarms, respiratory alarm, security alarm, power failure alarm, pharmacy alarm, blood bank alarm and maintenance alarms.

  5. Monitors emergency lines for urgent situations.

  6. Other duties as assigned by department leadership

What We Offer:

  • Competitive salaries

  • 403(b) retirement plan with company match

  • Free on-campus parking

About MelroseWakefield Hospital:

MelroseWakefield Hospital and Lawrence Memorial Hospital of Medford are two campuses with one community in mind: the people of north suburban Boston. MelroseWakefield Hospital and Lawrence Memorial Hospital are distinguished by the range of high-quality clinical care and services. Our teams welcome everyone with hospitality and humanity. We focus on reducing health disparities through 40+ local health programs across a system of hospitals, urgent care locations, outpatient services, and community physicians.

Core to our values, MelroseWakefield Hospital’s commitment to community is demonstrated by our many local health programs throughout our service area and participation in partnerships with community agencies and events, and education programs in more than 10 communities to support the wellness and health of our residents.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org .