Our Ability Jobs

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Do you consider yourself a problem solver? How about a people person? If the answer is YES, then this is the job for you!! This is a wonderful opportunity for anyone looking to enhance their customer service skills and learn collection strategy!

This role has multiple levels, open to candidates with 1 to 5 years minimum experience in collections and/or customer service. The successful candidate will be hired for the level of the position that aligns with their experience.

A Collector will manage a specialized portfolio to collect payment on assigned delinquent accounts by directly communicating with customers and arranging for payment in order to minimize loss to the organization. A candidate may find success in collaborating with Senior Leaders and other functional teams in addition to working directly with our clients and sales teams to resolve and reconcile complex customer accounts. The position may provide project opportunities as well as the ability to participate as a peer mentor in coaching and guiding new employees.

Apply to be a part of our team if you are looking to experience a fast-paced and client-centered environment full of potential for growth within the U.S. Bank organization. Your Career is Here.

Basic Qualifications

• High school diploma or equivalent

• Minimum one year of experience in collections and/or customer service activities

Preferred Skills/Experience

• Some knowledge of loan collection policies and procedures, fair debt collection practices, and related laws

• Strong customer service/relations skills

• Ability to identify and resolve exceptions and to organize and interpret information

• Good verbal and written communication skills

#WCIBO

#USBOps

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00 - $22.00

U.S. Bank accepts applications for this position on an ongoing basis.