Job Information
Ingersoll Rand Service Coordinator in Marlborough, Massachusetts
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Position Description
The Compression Technologies & Services division is hiring a Service Coordinator for the Boston Customer Center. This position is responsible for providing outstanding customer communication, coordination of service technician resources; as well as coordinating the administration of billing, loading information in systems and purchase order generation.
Position Responsibilities:
Answer incoming service calls and schedule technicians. Create and process service requests including, repair, preventative maintenance and warranty work. Generate and follow-up on service quotes and seek new business whenever possible.
Submitting warranty claims and shipping parts to factory. Answering technical questions and problem resolution.
Champion process for accruing new customer Purchase Orders for Service Agreements with expired Purchase Orders.
Ensure timely and accurate invoicing.
Managing local service inventory such as ordering necessary service parts, reconciliation of Technician Truck and Tote stock, and In-transit receiving. Additional shipping and receiving requirements as needed.
Ensure environmental, health and safety; and Operational Excellence adherence in the Customer Center.
Earn Customer Loyalty by effectively and efficiently managing customer interactions, ensuring positive and proactive communication to both internal and external customers.
Skills/Qualifications:
Bachelors degree preferred.
1 plus years of experience in industrial service environment preferred.
Proficient in Microsoft Office computer applications required.
Customer Service experience with strong interpersonal and conflict resolution skills.
Knowledge of safety best practices #LI-SK1
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.
