Job Information
Lenovo Team Manager, Transition Management – Americas Region in Markham, Ontario
Team Manager, Transition Management – Americas Region
General Information
Req #
WD00069484
Career area:
Services
Country/Region:
Canada
State:
Ontario
City:
Markham
Date:
Tuesday, August 6, 2024
Working time:
Full-time
Additional Locations :
- Canada - Ontario - Markham
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .
Description and Requirements
About the team
Lenovo’s Advanced Delivery Team specializes in delivering and maintaining Device as a Service (DaaS) and other Managed Services Contracts. Our Transition Management Office ensures seamless transitions from initial sales to recurring Lenovo Managed Services or DaaS solutions. We engage with customers immediately upon contract signing, working closely with internal teams to transition people, processes, and tools effectively.
Role Overview
Reporting to the Americas Regional Lead, the Team Manager will lead a subset of regional transition resources and oversee transition programs as needed. This role is critical in ensuring smooth customer transitions from Current Mode of Operation (CMO) to the contracted future state. The Team Manager will coordinate and report on all regional transition activities, ensuring projects are delivered on time, within budget, and aligned with strategic business objectives.
Key Responsibilities
Manage and mentor the regional transition team, ensuring all transition activities meet governance and documentation standards.
Provide oversight on regional projects, serving as the project lead on large-scale implementations.
Conduct resource planning to support both pre-sales and active transition engagements.
Ensure all projects within the program portfolio are executed on time, within budget, and to the satisfaction of both internal and external stakeholders.
Basic Requirements
Bachelor’s degree in computer science, Business Administration, Engineering, or a related field with an IT focus.
8+ years of progressive experience in information technology and business environments.
Preferred Qualifications
Deep understanding of Transition Management principles and best practices.
Proven ability to lead teams in a collaborative, matrixed environment.
Experience acting as a liaison between business and IT stakeholders, with strong communication skills to engage both groups effectively.
Extensive experience in full life-cycle project management, from requirements gathering through to roll-out.
Strong organizational, planning, and leadership skills with a focus on delivering large-scale projects.
Proficient in MS Office Suite, including Project, Visio, and Excel.
Ability to work effectively in a virtual team across different cultures, time zones, and reporting lines.
Willingness to travel up to 20%.
External project management certification (e.g., PMP from PMI) preferred.
ITIL Foundation Certification is a plus.
This role is open to remote candidates within Canada.
Additional Locations :
Canada - Ontario - Markham
Canada
Canada - Ontario
Canada - Ontario - Markham