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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Responsible for overseeing and directing the development and evaluation of the Clinical Support staff for the nursing and pharmacy services. Monitors and ensures the Clinical Support staff completes their assignments within the pharmacy team to meet internal and external customer needs.

Responsibilities:

1. Applies appropriate ethical, legal, confidentiality and advocacy principles to the planning and delivery of patient care.

2. Implements and evaluates new and existing processes. Develops and recommends changes as necessary to ensure effective and efficient communication among team members.

3. Executes plans of action to achieve clinical department goals. Monitors team activities that support the pharmacy team process.

4. Manages clinical support function in nursing and pharmacy (excludes warehouse). Manages the interactions of clinical support specialists by observing and obtaining feedback from patients and other team members. Functions as a clinical support specialist in accordance with all state regulations in the absence of staff to include any and all duties normally assigned to a clinical support specialist.

5. Manages the admissions huddles and morning meetings. Retrieves on-call messages each morning and reviews on-call printout in daily morning meeting.

6. Documents all communications in the patient clinical chart and obtains co-signatures from a nurse or pharmacist that relate to patient care.

7. Resolves issues in collaboration with management on deferred start of care assignments.

8. Supports the territory management plan and pushes team to utilize the territory management plan in collaboration with staff

9. Responds to customer inquiries and resolves patient complaints and communicates timely issues that require a nurse or pharmacist.

10. Communicates regularly with all departments and managers to ensure knowledge and understanding of new regulations, policies, and procedures

11. Collaborates with the Pharmacy Manager on financial reports (MIR, M&E) to ensure accuracy, researches variances, and develops appropriate action plans when indicated to reach budget goals

12. Responsible for hiring, coaching, conducting performance evaluations, and disciplining staff as needed.

13. Complies with the Company’s policy on the allowable clean room garb and dress code requirements.

14 Performs other duties and responsibilities as assigned.

Required Qualifications

High School Diploma or General Equivalent Development (GED) or Associates Degree

Preferred Qualifications

Bachelor Degree

Leadership experience

National tech certification

Education

High School Diploma or General Equivalent Development (GED)

Pay Range

The typical pay range for this role is:

$43,888.00 - $93,574.80

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 12/31/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.