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CVS Health Sr Analyst,Digital UX Designer in Madison, Wisconsin

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

The UX Designer contributes to solving complex business challenges while being an advocate for users, leveraging experience with user-centered design processes. The UX Designer is essential to ensuring product success and end-user satisfaction and an integral part of disciplined agile and lean software practices aimed at transforming healthcare and pharmacy.

The UX Designer position is responsible for taking a user-centered approach to design in finding the right solution for users as part of a cross-functional product team . A firm understanding of user-centered design principles and user research methodologies is crucial for success in the role. You will help educate both business and technology teams on human-centered design process and how the traditional UX role changes, as well as lead products from discovery research through iterative delivery .

The foundational characteristics of the UX Designer include empathy, creative problem-solving, comfort with uncertainty, collaboration, iteration, communication skills, excellent technical design skills, and curiosity.

Candidates must be able to work in a hybrid model that will depend on product specific requirements , e.g. product teams may convene in-person for iteration planning cycles as well as other product development activities.

Key responsibilities of the UX Designer include:

  • Solve the right problem through the understanding of user needs in order to deliver new or improved products and services

  • “ Full-stack ” designer: assist with all dimensions of design – research, usability evaluation, information architecture, wireframes, visual, CSS and HTML – it’s ok not be an expert in all, as long as you are open and want to learn

  • Work with cross-functional teams – other designers, product managers, and product enginee rs

  • Stay up-to-date on UX/UI design industry best practices and trends

    Additional responsibilities of the UX Product Designer include :

  • Produce sketches, user flows, wireframes and visual designs that clearly illustrate the customer journey

  • Participate in gathering insights, determining solutions and delivering designs , e.g. iterative discovery and solution processes to help senior team members define, design and deliver solutions . Activities may include:

  • Engaging in discussions with key stakeholders to envision and implement customer experiences that meet or exceed customer expectations

  • Engag ing with research, optimization, and analytics teams when appropriate to inform, validate design decisions and drive continuous improvement to experiences

  • Visualiz ing the value of innovative and simple design concepts to demonstrate how they support CVS's mission and vision

  • Create prototypes for usability testing and work with senior team members to define customer personas and user flows

  • Collaborate with Accessibility, Content and UX Research team members to deliver experience design features using Scaled Agile Framework ( SAFe ) methodology

  • Monitor experience design trends and best practices across industries to implement appropriate processes at CVS

  • Participate in internal team activities that strengthen the culture across the organization

  • Maintain an understanding of the CVS Digital UI Toolkit, Brand Guidelines and Accessibility Requirements

    Required Qualifications:

    Minimum 2 years experience in UX, UI or blended UX/UI design

  • 1+ years’ professional experience as a UX Architect, UX Designer, or Product Designer role

  • 1+ years’ experience in at least one of the 3 design areas of expertise: user research, user experience design or interaction design.

  • 1+ years of working with Agile and lean philosophies  

  • 1+ years’ experience working independently with clients or stakeholders and designing business or enterprise applications

  • 1+ years’ experience executing user-centered design methodologies and assisting with product design decisions from research through implementation, preferably alongside a more senior UX Product Designer

  • 1+ years’ experience working in design and prototyping software tools such as Figma, Sketch, Axure or InVision

  • 1+ year of experience with modern front-end technologies and open source frameworks ( e.g. Material Design, HTML/CSS, grid systems, responsive design)

    Preferred Qualifications:

    • Experience with UX design advocacy within large business and technology organizations • Ability to rapidly prototype • Willingness to present on design topics internally • Knowledge of the pharmacy and healthcare industries • Knowledge of cloud-based technology platforms

    Education:

    Bachelor's Degree required or Equivalent years of experience in lieu of degree considered.

Pay Range

The typical pay range for this role is:

$72,100.00 - $144,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 06/15/2024

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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