Randstad Data Center Support Technician in Lynchburg, Virginia

Data Center Support Technician

job details:

  • location:Lynchburg, VA

  • salary:$15 per hour

  • date posted:Monday, March 12, 2018

  • job type:Contract

  • industry:Information Technology

  • reference:607498

job description

Data Center Support Technician T1:

Mon-Fri. 7a-3p

Job Description:

As a Data Center Support Technician T1 (COG), with Randstad, you will be responsible for providing physical and technical support using predefined procedures to escalate, monitor and report Data Center activities. The Data Center Support Technician is an important role that relies on process driven troubleshooting, prioritization and prompt communication. Ideal Candidates should posses a basic working knowledge of Linux and Windows operating systems, Microsoft Office Suite, Netbackup. Qualified candidates will be charged with support and process improvement of daily tasks and monitoring, as well as working with team members within the data Center to achieve their objectives.

Primary Duties:

  • Provide tier 1 troubleshooting, problem analysis and isolation of events using predefined processes

  • Document and escalate technical issues using clear, written and verbal communication

  • Effectively and efficiently communicate status of critical events

  • Follow established procedures for tickets queued in Enterprise Ticketing System

  • Complete tasks required to maintain service levels and availability

  • Physical onsite/offsite rotation of tape media

  • Provide touch support

Preferred Qualifications:

  • High School Diploma and actively pursuing an advanced degree in the technology field

  • Ability to pass background check and drug screening

  • Experience working at a Help Desk, Technical Call Center

  • Ability to work holidays and weekends, depending on assigned shift

  • Strong verbal and written communication skills

  • Strong organizational skills, high level of attention to details and ability to multi-task, while managing competing priorities

  • Strong investigation and problem-solving skills, takes ownership, follows issues through to completion

  • Adaptability to acquire new skills quickly and thrives in a collaborative team environment

  • Maintain high degree of self-motivation

  • Ability to lift 35lbs or more

For immediate consideration please email to Sasha.Bishop@gmail.com