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Lowell General Hospital Public Safety is dedicated to Delivering Safety and Service Excellence! Public Safety officers work collaboratively within the department and with other services to create a system of quality health care. Public Safety officers serve as immediate and first responders to crisis situations on a daily basis, and document all safety and security incidents in accordance with department policies and procedures. Officers conduct proactive patrols of all hospital buildings and grounds: preventing theft, vandalism, illegal entry, fire, and bodily harm to patients, visitors, and staff. Significant training is provided in the areas of crisis intervention, de-escalation, defensive tactics, emergency management, and life safety. Growth opportunities available within our Public Safety Department to further develop skill sets through training, experience and education.

Hours: 16 hours per week, 2nd shift

Saturday & Sunday 2:30p-10:30p

Weekend and holiday shifts required

Location: Saints Campus - Lowell General Hospital

Must be available to train during the week for 2-3 weeks for department orientation purposes

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Perform basic public safety and security duties. Conduct internal and external patrols of all facilities and grounds. Respond to and report on both routine and emergency calls for service, building alarms, restraint of violent patients and/or visitors. Monitor assigned area for suspicious activity, and screen vendors and visitors entering the facility.

2. Provide escorts to patients, visitors, staff and others in conformance with established procedures.

3. Identify security vulnerabilities, safety hazards and violations of Hospital policy. Take immediate correction action to mitigate the vulnerability or hazard, if possible, and collaborate with other departments to either mitigate or resolve, if warranted. Report deficiencies to Supervisor, and document via an incident report or work order for required follow up and resolution.

4. Take proper actions during patient crisis interventions to achieve the safest possible outcomes for patients, employees, security officers and others using the least invasive measures possible.

5. Ensure that all employees and other appropriate members of the Hospital community are in possession of a Hospital identification badge and that it is clearly visible. Consistently engage all individuals without visible identification in an appropriate and courteous manner.

6. Grant access to locked areas and buildings to authorized staff in possession of a Hospital identification badge. Restrict access to those individuals who have no authorized business on campus in accordance with established policies and procedures.

7. Maintain composure under stressful circumstances, using all trained intervention skills including verbal and nonverbal de-escalation strategies and approaches.

Minimum Qualifications:

1. High School diploma or equivalent.

2. Valid state issued driver’s license.

3. Must successfully obtain IAHSS basic certification as a Healthcare Security Officer within 1 year of hire.

Preferred Qualifications :

1. Graduate of an approved law enforcement training program or Police Academy.

2. Associates degree in Criminal Justice or related area.

3. Experience in military, security, or police.

4. Security or first responder certifications such as CPR/AED, CPI, NCI, AVADE, MOAB, MDTS, Stop the Bleed, or Nasal Naloxone Certifications.

Physical Requirements:

1. Frequent standing and walking with the ability to stand and/or walk for eight (8) hours.

2. Climb multiple flights of stairs.

3. Lift fifty (50) pounds alone.

4. Able to wear appropriate personal protective equipment such as masks, gloves or eye protection as required.

5. Some exposure to the elements during regular rounds.

6. Ability to work long, irregular, and odd hours required. Position may also require unanticipated overtime and hold overs to maintain minimum staffing levels from time to time.

7. Possibility of injury due to eviction of unauthorized persons, restraint of violent patients, etc.

8. Exposure to various areas containing hazardous material and radioactive substances when performing patrols.

9. Frequent contact with patients, visitors, and employees.

10. Able to work in confined or open environments.

11. Able to work independently or in a team environment.

Skills & Abilities:

1. Proficient in communicating, reading, and writing in English.

2. Basic Computer Skills required.

3. Ability to multi-task and meet established deadlines.

4. Ability to assess potentially dangerous situations quickly, make sound decisions, and take appropriate action based on the information available.

5. Skills and abilities related to emotional maturity, dependability, punctuality, diplomacy, tact, poise, self- confidence, and positivity (devoid of negative remarks).

6. Trustworthy, helpful, friendly, courteous, and disciplined.

What We Offer:

Not only is Lowell General Hospital an exceptional place to work, offering a culture of recognizing and valuing employees, we provide amazing opportunities for our staff:

• Competitive salaries & benefits

• 403(b) retirement plan with hospital match

• Opportunities for growth

• Free on-campus parking

About Lowell General

For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a three-time Magnet®-recognized community hospital. As a member of our team, you’ll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org .