Our Ability Jobs

Job Information

Tufts Medicine Pre-Service Navigator, Scheduler, Call Center in Lowell, Massachusetts

The Pre-Service Navigator works cooperatively within department and other services to create a system of Complete Connected Care. This individual performs services in a designated area according to the policies, procedures, philosophy, and objectives of the department and hospital. At Lowell General Hospital we strive to Be One of the Best Community Hospitals in America and our Pre-Service Navigators will play a crucial part in accomplishing this pursuit.

HOURS: 9:30AM-6:00PM


  • Coordinates with physicians, nursing homes, and outside agencies to obtain pertinent medical information. Accurately documents the patient’s stated complaint/admitting diagnosis and any procedures to be performed. Maintains knowledge of third party payers and/or managed care contractual requirements for pre-registration. This knowledge is demonstrated by the selection of the correct payer within the computer system and following any necessary procedures for medical necessity/ MSP, questionnaires, pre-certification, and referrals as required by the payer.

  • Follows hospital policy regarding procedure for obtaining appropriate pre-certification and/or referrals insurance certification for all applicable insurance carriers.

  • Consistently informs patients of current or past due financial obligations as required by the area specific benchmarks. A measure of this will vary by work area and would typically be one of the following: number of collections or percentage of collections.

  • Generates the necessary appointment reminders and appointment instructions in a timely manner. Furthermore, add-on procedures are processed efficiently and accurately.

  • Demonstrates knowledge of hospital financial and patient care systems and knowledge of medical terminology. Accurately spells medical diagnosis in the reason for visit field.

  • Must maintain patient and hospital financial information confidentially in accordance with all hospital policy and any state or federal regulations such as the HIPAA Privacy & Security Standards.

  • For auto and worker’s compensation registrations the appropriate information is collected from the responsible party including the auto or worker’s compensation carrier, agent and/or employer, date of injury, claim number. If the information is not collected, notes are properly documented as to why the information was not collected or available.

  • Courteously answers telephone calls. Routes calls or takes accurate messages as appropriate.

  • Follows hospital policy regarding procedures for eligibility verification of all accounts. Eligibility is properly documented within the patient’s record.

  • Performs position specific job functions at an acceptable level of accuracy for quality assurance score for all areas of Registration. Meets the requirements of area specific benchmarks related to productivity and customer service such as wait times, call monitoring, number of registrations or calls processed, etc.

  • Proficient in both Scheduling and Pre-Registration.

  • Performs administrative duties as instructed and any other related duties as assigned.


  • High school diploma or GED required

  • Some college or Associates Degree preferred

  • Insurance eligibility verification experience required

What We Offer:

  • Competitive salaries & benefits that start on day one!

  • 403(b) retirement with company match

  • Tuition reimbursement

  • Free on-campus parking

  • Guaranteed hours and set schedule

  • Applicants may be able to work a hybrid schedule or remote schedule for this role

About Lowell General Hospital:

Lowell General Hospital is an independent, not-for-profit community hospital serving the Greater Lowell area and surrounding communities. With two primary campuses located in Lowell, Massachusetts, we are the second-largest community hospital in Massachusetts. We have the latest state-of-the-art technology and a full range of medical and surgical services for patients, from newborns to seniors.

Tufts Medicine Lowell General Hospital is an Equal Opportunity Employer