Job Information
Tufts Medicine ED Behavioral Heath Transitions Navigator in Lowell, Massachusetts
Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital - Main Campus and Saints Campus , Melrose/Wakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers.
Job Overview
The Behavioral Health (“BH”) transitions navigator is responsible for providing and coordinating behavioral health services for patients as part of an integrative model of care within the Emergency Department/PHO. The BH Transitions Navigator operates in the Emergency Department of Lowell General Hospital and collaborates with and assists ED staff and behavioral health staff as well as other internal and external service providers, in order to effectively manage mental health and substance use conditions and support physical health outcomes. The BH transitions navigator coordinates behavioral health referrals, screens patients using structured instruments, educates patients about mental health and substance use conditions and treatment options, and monitors symptoms and response to services. This position supports the clinical care team, including LICSWs, Physicians, RNs, Nurse Practitioners, and other staff.
Why Join Us? At Tufts Medicine - Lowell General Hospital , we’re more than a health system – we’re a community of the brightest minds and the biggest hearts in healthcare. We combine academic innovation with compassion and community. If that excites you, then you belong with us.
What We Offer
Competitive salaries & benefits
Medical, Dental, and Vision benefits that start on day one.
403(b) retirement plans with company match
Tuition reimbursement
Free on-campus parking
Professional Growth opportunities
Location: Lowell General Hospital - 295 Varnum Avenue - Lowell, MA
Hours/Shift: 32 hours/days - Monday-Friday with one alternating week day off 7am-3:30pm - No weekends, no holidays
Minimum Qualifications
High school diploma or equivalent.
Two (2) years of clinical setting (Nursing Unit, Care Management, Managed Care, PCP, or Medical Specialist Office).
DUTIES & RESPONSIBILITIES
The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.
Works within the EPIC Compass Rose platform to triage referrals to the Population Health Department daily; including census/admission/discharge-based assignments.
Ensures the EPIC Care Management & Behavioral Health work queues are up-to-date throughout your designated shifts.
Completes required documentation in EPIC as well as other department-sponsored databases in a timely and accurate manner.
Operates as the EPIC Compass Rose work queue 'subject matter expert'; being a resource to team members, Primary Care practice staff, and other collaterals who refer into the department.
Acts as the primary contact for internal and external collaterals; such as health plans, Primary Care practices, and Community Partners.
Develops trusting and professional relationships with our internal and external collaterals; engaging respectfully and with the utmost attention to service.
Responds promptly to requests made to the department and leverage team members when appropriate.
Becomes well-versed in other platforms in order to properly process referrals.
Provides coverage to teammates as well as other administrative roles within the department as needed to maintain seamless operations.
Runs regularly scheduled reports for management to review and analyze team performance, referral volume, and overall program trends.
Collaborates with management to ensure workflows are adequately meeting the needs of the department and the patient population we serve.
Trains staff as needed on systems for coverage as well as onboarding purposes.
About Lowell General Hospital:
Lowell General Hospital is an independent, not-for-profit community hospital serving the Greater Lowell area and surrounding communities. With two primary campuses located in Lowell, Massachusetts, we are the second-largest community hospital in Massachusetts. We have the latest state-of-the-art technology and a full range of medical and surgical services for patients, from newborns to seniors.
Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org .