Job Information
Tufts Medicine Concierge in Lowell, Massachusetts
The Concierge performs services in a designated area according to the policies, procedures, philosophy, and objectives of the department and hospital. Works cooperatively within department and other services to create a system of quality health care.
SCHEDULE: 24 hours per week
Shift availability between 5:30am-8:30pm required
Weekend (Sat/Sun) & Holiday shifts required
Location: Lowell General Hospital - Main Campus
Duties and Responsibilities:
Greets patients, families and guests as they enter the hospital through the main lobby, serving as a focal point for all inquiries and provide personal attention to guests needs
Answers the patient information lines, releasing patient information when applicable. Also routes internal and external calls.
Will circulate throughout the lobby, initiating contact with customers in order to identify and address questions and concerns.
Makes “search” runs for wheelchairs ensuring the patients or visitors to the hospital are provided with necessary transportation.
Trains new volunteers in all aspects of responsibilities
Acts as the supervisor in the lobby during their shift, if coordinator of Concierge is unavailable.
Continually upgrading all information needed by the concierge employees and volunteersassuring a professional and accurate information system.
Minimum Qualifications :
High school diploma or equivalent
Prior security, customer service, or administrative experience.
What We Offer :
Competitive salaries & benefits
403(b) retirement with company match
Free on-campus parking
About Lowell General Hospital:
For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a three-time Magnet®-recognized community hospital. As a member of our team, you’ll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.
Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org .