Travelers Insurance Company Canada Catastrophe Claim Representative in London, Ontario
Who Are We?
Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
What Is the Opportunity?
Under moderate supervision, this position is responsible for handling first party property investigating, evaluating, estimating and negotiating to ensure optimal claim resolution. This position is a dedicated Claim Professional who is a first responder to catastrophic and workforce management events. The incumbent will be expected to respond 365 days per year with the ability to travel within 24 hours of notification. The position requires travel for periods of up to 30 consecutive days and often has numerous deployments throughout the year. The successful incumbent must be eligible and able to travel throughout the U.S. and Canada. This includes having the ability to obtain any work visa and/or permits required for entry and to perform work in the U.S. Requires working in adverse conditions such as a post hurricane or tornado event site. The incumbent must be able to work in various climates including but not limited to ice storms in the East to hail storms in the West. Additionally, the incumbent is required to deploy and assist in office based workforce management events, including providing claim assistance in any and all lines of business as needed. Handles claims involving one or more lines of business other than property i.e. auto, general liability, underwriting may be required. This job does not manage others.
What Will You Do?
Requires extensive domestic/international travel and must be available for deployment within 24 hours of notification. At times, requires working up to the maximum number of hours per week allowed by provincial employment standards for Claim employees.
Handles 1st party Property claims of moderate complexity as assigned.
Completes field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.
Broad scale use of innovative technologies.
Investigates and evaluates all relevant facts to determine coverage, damages and liability of first-party property damage claims.
Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, GL and other areas of the business as needed.
Establishes timely and accurate claim and expense reserves.
Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles.
Negotiates and conveys claim settlements within authority limits.
Negotiates with contractor's or insured's representatives.
Writes denial letters, Reservation of Rights and other complex correspondence.
Controls damages through proper usage of cost containment tools.
Meets all quality standards and expectations per Best Practices.
Maintains an effective diary system and document claim file activities in accordance with established procedures.
Manages file inventory to ensure timely resolution of cases.
Handles files in compliance with provincial regulations, where applicable.
Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners.
Identifies and refers claims with MCU exposure to the supervisor.
Recognizes when to refer claims to Claim Investigations Unit and/or Subrogation Unit.
Performs administrative functions such as expense accounts, time off reporting, etc. as required.
Performs other duties as assigned.
Perform other duties as assigned.
What Will Our Ideal Candidate Have?
Bachelor's Degree preferred.
General knowledge of estimating system Xactimate preferred.
Customer Service experience preferred.
Keyboard and PC skills, with experience in Word and Excel - Intermediate
interpersonal and customer service skills - Advanced
Organizational and time management skills-Intermediate
Ability to work independently - intermediate
Judgment, analytical and decision making skills - Intermediate
Negotiation skills - Intermediate
Written, verbal and interpersonal communication skills including the ability to convey and receive information effectively - Intermediate
Investigative skills - Intermediate
Ability to analyze and determine coverage - Intermediate
Analyze, and evaluate damages - Intermediate
Resolve claims within settlement authority - Intermediate
What is a Must Have?
High School Diploma or GED required
A minimum of one year previous outside property claim handling experience or successful completion of Travelers Outside Claim Representative training program required
Must be eligible and able to travel throughout the U.S. and Canada. This includes having the ability to obtain any work visa and/or permits required for entry and to perform work in the U.S.
Experience utilizing computer technology; such as Microsoft Office, e-mail, Web-enabled applications, and database software required
General knowledge of construction, estimating and estimating system required
Ability to accurately compute a variety of numerical calculations such as distance, square footage, areas, etc. required
Licensing Requirement: In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with provincial, U.S. state and Travelers requirements. Generally, License(s) are required to be obtained within three months of starting the job.
Valid driver's license required
Must secure and maintain company credit card required
Ability to meet eligibility requirements to rent a vehicle required
This position requires the individual to access and inspect all areas of a dwelling or structure which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.
Valid Canadian or US passport or ability to obtain passport required.
What Is in It for You?
Health Insurance: Employees and their eligible family members – including spouses, partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (“DPSP”). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off (“PTO”) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services and other resources to support your daily life needs. Through Life Balance, you’re eligible for free counseling sessions with a licensed therapist.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.
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