Job Information
March of Dimes Canada Accessibility Services, Intake Counsellor - (FT)- London, ON in LONDON, Ontario
You’ll feel great about a career with March of Dimes Canada
At March of Dimes Canada, our collective work matters . As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. You’ll be joining a team made up of more than 2,000 professionals that’s dedicated to solving big challenges and creating real change for people with disabilities in communities across our country. They’re at the center of all we do, and we make a real difference in their lives every day. It matters to us because the need is urgent — and it’s growing .
More than eight million people with disabilities in Canada experience challenges like poverty, discrimination, indignity, and isolation. These are the barriers that you’ll help tear down. Together, with your vital contributions, we’ll keep moving the dial on the challenges people with disabilities face. Our work is deep and wide — and you’ll always find it deeply rewarding — which is why we pull together to make change happen. Our collective efforts are rooted in our Purpose , Vision , and Mission , which inform how we drive all our work forward:
Purpose: Champion equity. Empower ability.
Vision: An inclusive, barrier-free society for people with disabilities.
Mission: To be Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide.
Whether starting or advancing your career with us, you’ll feel great knowing that you’re:
Contributing to our important mission: creating real change for people with disabilities
Joining a leading national charity with a history of impact and a future full of possibility
Enjoying industry-leading employment incentives and benefits
Supported in your professional growth, development, and success
Included in our empathetic and supportive work culture
Learn more about why we’re a great employer at marchofdimes.ca/careers .
This Opportunity
We are currently looking to fill a full-time Intake Counsellor position within our Accessibility Services team.
Roles and Responsibilities
Assess the need and eligibility of applications for modifications, adaptations, and devices in accordance with organizational and stakeholder policies, procedures, and best practices.
Provide system navigation and one-on-one support to clients, vendors, and healthcare professionals to receive completed application packages.
Follow up on incomplete applications and respond to all program communication and inquiries.
Ensure all documents and eligibility criteria are validated and processed in the MODC client database for funding review, aiming to create an accessible, barrier-free living space where people with disabilities can complete daily activities or enter/exit their homes safely and independently.
Respond to program inquiries and information received via phone, email, fax, and mail with a client-focused attitude.
Assist clients, caregivers, healthcare professionals, and stakeholders in navigating services and providing appropriate referrals.
Review applications and supporting documents against eligibility and program metrics.
Maintain a caseload compliant with departmental policies and procedures.
Process applications into the client database and complete follow-up for required documentation as needed.
Send out correspondence regarding file outcomes and decisions.
Operationalize MODC strategic goals and objectives.
Maintain current knowledge of the accessibility industry, including barrier-free modifications, adaptations, and devices.
Qualifications and Experience
Education: Post-secondary degree or previous office experience with a funding program or social services program.
Effective Communication: Ability to listen actively, explain complex information clearly, and maintain open lines of communication both verbally and in writing. Fluency in French is considered an asset.
Time Management and Organization: Ability to support multiple clients and perform various tasks simultaneously with strong organizational skills to prioritize and manage caseload effectively.
Assessment and Problem-Solving: Capability to assess clients’ needs, identify problems, and develop effective solutions using critical thinking and analysis.
Case Notes and File Management: Proficiency in maintaining accurate and detailed case notes and documentation tracking clients’ progress, outcomes, and interactions.
Empathy and Compassion: Demonstrate empathy and compassion to help clients feel understood and supported, fostering trust and positive relationships.
Cultural Competence: Sensitivity and understanding of diverse populations to build trust and deliver effective services.
Collaboration: Ability to work as part of a team with internal and external stakeholders, ensuring a holistic approach and coordinated service delivery.
Adaptability: Flexibility to deal with shifting circumstances and evolving needs.
How to apply
If you are interested in applying, please submit your cover letter and resume by August 2, 2024. Please note that we do not require a cover letter for frontline roles.
Important details
- We have a hybrid work policy that applies to some job positions. Please see individual job postings for more details.
Questions about working at March of Dimes Canada?
For general inquiries, you can reach us at recruitment@marchofdimes.ca
COVID-19 Vaccination Policy
Please note that March of Dimes Canada has a mandatory COVID-19 vaccination policy. All employees must be fully vaccinated against COVID-19 by receiving all required doses of a vaccine approved by Health Canada at least 14 days prior to the commencement of their employment, or as otherwise recommended by public health authorities. We will provide reasonable accommodation to individuals who are unable to be vaccinated for medical reasons or on the basis of any other protected ground, as required under applicable human rights legislation.
Need accommodations? We're here to help!
MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities. In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free.
Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach
MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members— and in our shared culture — so that we all feel included, safe, and confident at work every single day.