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Dubai Holding Spa Therapist - The Carlton Tower Juemirah in London, United Kingdom

Spa Therapist – The Carlton Tower Jumeirah

About Jumeirah & the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, the Carlton Tower Jumeirah is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination Italian restaurant Al Mare.

About the Job:

An opportunity has arisen for a Spa Therapist to join us at The Carlton Tower Jumeirah. The main duties and responsibilities of this role are:

  • Perform a professional service according to standard with attention to detail and in a prompt timely manner.

  • Advise guests of treatments and products available at the spa.

  • Ensure all standards are met and maintained through the use of effective check lists

  • Communicate through appropriate channels any guest related matters, products or equipment needs, technical, service requests, etc.

  • Maintain accurate records of treatments carried out and till receipts for submission to claim appropriate commission entitlements.

  • In the absence of the receptionist, to take bookings and accept payments for beauty treatments and products.

  • To have a good knowledge of all other services

  • To ensure that all aspects of Health & Safety are maintained at the highest of levels and regular checks are carried out on all equipment in use in the treatment rooms

  • To report all defects promptly and ensure rectification is carried out in the shortest possible time or closure of equipment facilities.

  • To carry out a variety of beauty treatments and promote the services that are offered to the standards required by the Hotel.

About you:

The ideal candidate for this position will have the following experience and qualifications:

  • Previous experience as a fully qualified therapist.

  • Excellent level of English

  • Friendly, approachable and professional with a mature manner.

  • Proven retail sales skills

  • Excellent personal presentation

  • Very competent in hot waxing, providing outstanding beauty/spa treatments with an eye for detail.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…

  • Competitive salary + excellent service charge

  • 28 holidays inclusive of Bank Holidays

  • Extra holiday for significant Birthdays (21.30.40. etc.)

  • Life insurance

  • Next pension

  • Jumeirah perks website access – discount

  • F&B and Spa treatment discount

  • Lieu day if you work on Bank Holidays

  • Dry cleaning of uniform or Business attire

  • Meals on duty

  • Employee assistance programs

  • Wellness benefits – Chiropodist, Flu jabs, and more!

  • Taxi service after hours

  • Social events & recognitions programs

  • Ongoing training & development

  • Weeding/Baby gift

  • Cycle scheme

  • Internal transfer scheme

  • Eye test and discount for VDU users

  • Dental cash back plan

  • External transfer scheme