LSEG Service Design & Introduction Manager in London, United Kingdom
Service Design & Introduction Manager, IT Service Effectiveness
6 month Fixed Term Contract (FTC)
Reporting to the Service Design & Introduction Lead, this role will operate and execute the responsibilities of the ITSM Service Design & Introduction process, supporting Projects implementing new or significantly changed IT services into live service.
This role is required to ensure the IT Services are evaluated and tracked throughout their lifecycle, so that they can be formally accepted into production with all the relevant support and operability capabilities in place to run the service to agreed service levels.
Working closely with Service Owners/Operational Leads, this role will ensure compliance with and adherence to defined service readiness requirements.
Roles & Responsibilities
Execute activities required as part of the Service Design & Introduction process, managing projects and programmes through the process lifecycle to successful handover to service run operations
Ensure that all relevant staff have the required understanding, knowledge and training in the Service Design & Introduction process and are aware of their role in the process.
Aligned to one or more projects, evaluate the service capability, security, risk and cost profiles, obtaining a signed off operational readiness position before the services are released
Design and deliver the service support model
Ensure all documentation, operational agreements/contracts, processes & tools required for effective operational management of any new system or infrastructure are in place before go-live or, where incomplete, the operational risk is understood and clearly articulated and agreed
Ensure appropriate early life support and warranty exit criteria are documented and signed off, including the supporting governance and assurance framework
Ensure the project/programme have communicated for awareness and process enablement, ensuring all areas of the business are aware and trained to a sufficient degree to ensure process compliance, efficiency and effectiveness
Ensure that the delivery outcomes of Service meet the agreed customer and stakeholder needs and create the expected business value
Experience of managing service transition in a complex IT environment
Experience of transitioning large-scale projects covering multiple internal teams and vendors, from project initiation, through live run operations and warranty
Experience in designing, implementing and continually improving operational processes within the ITIL framework
Working knowledge of ITIL/Service Management best practice.
Communication & relationship skills at gaining consensus and fostering collaboration.
ITIL V3 Foundation qualification
ITIL V3 Lifecycle qualification in Service Design
ITIL V3 Lifecycle qualification in Service Transition
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise – and our purpose. You’ll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.
LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.
We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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