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LSEG Senior Manager Operational Excellence in London, United Kingdom

The operational excellence senior manager role will lead global and cross functional operational excellence initiatives aligned to the strategic objectives of LSEG and support the development of operational excellence capability across LSEG.

  • The role will require an experienced operational excellence manager with a strong background in change, optimisation, and transformation initiatives in a fast-paced growth focused environment, using lean six sigma, continuous improvement, design thinking, project management and agile toolset.

  • Leads cross functional teams across multiple business units to deliver and conduct targeted operational excellence initiates across the operational excellence project portfolio.

  • Supports the operational excellence leader in the development and management of the measurements, metrics and dashboards.

  • Able to act as a coach and a mention in teaching and training designated process, data and product owners to measure, manage and improve processes.

  • Supports in the development of junior resources through formal training and coaching/mentoring

  • Digital advocate with a passion for new concepts, best practices and tools including a data lead approach to analytics and problem solving.

  • Effectively engages with other leaders globally to support and deliver on AI and Robotics initiative.

  • Acts as an agent for change, challenge status quo and obtain support and buy-in for improvement projects. Be able to influence without authority


  • Lead multi-disciplinary teams across the organisation to develop and implement operational excellence initiatives

  • Undertake analysis of specific business process and provide effective solution for improvements through a combination of streamlining, automation or organisational change.

  • Deliver and execute solutions, process improvement plans with cross functional teams.

  • Ensuring project governance, communication, and reporting throughout the projects.

  • establish controls for sustainable process changes and create BAU process capability to operationalised improvements or new processes.

  • identification and management of dependencies and interfaces between business functions

  • provide training and mentor employees on operational excellence and continuous improvements

Requirements & Qualifications

  • Strong personal impact and influencing skills with proven ability to engage a range of stakeholders. Proven track record in delivering change & process transformation

  • Deep expertise in business process design aligned to strong analytical capabilities

  • Experience in conducting, facilitating and leading business process improvement workshops or similar

  • Excellent knowledge of continuous improvement methodologies (Lean Six Sigma, Agile, Design thinking etc.) enabling self sufficiency and autonomy in process improvements

  • Experience of managing multiple stakeholders across all levels of the organisation, ideally in the context of implementing major operational change

  • Knowledge of robotics process automation (RPA) and Intelligent process automation (IPA) capabilities to aid in the automation of processes desirable

  • Experience of delivering continuous improvement change in a financial services environment

  • Excellent Analytical, problem solving, presentation & communication skills

People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.

At LSEG we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage collaboration, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels driven to reach their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.

LSEG are committed to supporting emotional, physical, financial and societal wellbeing. Our tailored benefits are a key part of this commitment and we offer colleagues a range of support from healthcare and retirement planning to paid volunteering days and consumer discounts.

We also make reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please make your recruiter aware, we want to ensure you perform at your best.

As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with purposeful careers.

Please take a moment to read this privacy notice (https://www.lseg.com/sites/default/files/content/documents/Global%20Applicant%20Privacy%20Policy%20Feb%202021.pdf) carefully, as it describes what personal information the London Stock Exchange Group (LSEG) (“We”) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject (https://privacyportalde-cdn.onetrust.com/dsarwebform/5f7a2da0-bed0-45e8-ac2c-c1f297e2efdc/4ae30ef5-8107-4353-a0b5-1bf34dd647f6.html.) .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.