LSEG Senior Analyst, Corporate Actions in London, United Kingdom
The Market Operations teams in London provides the centralised function for the maintenance of key trading services’ and reference data databases spanning both the LSE and Turquoise venues (both part of the London Stock Exchange Group). The department acts as a first point of contact for customers – both issuers and member firms requiring immediate or planned actions, assessing suitability for admission of issuers and impacts of corporate actions on reference data. It co-ordinates the production and dissemination of communications to customers and key organisations including EUI, CCPs, UKLA and FTSE. The area manages close, operational relationships internally and externally. It comprises four functions – Equities Operations, Derivatives Operations, Market Management and Admissions & Corporate Actions..
The Corporate Action Senior Analyst is responsible for issuance of Corporate Action information to customers covering Corporate Actions on London Listed and AIM traded equities, ETFs and IOB securities and providing confidential advice to Issuers and Advisers on all aspects of Corporate Actions with an emphasis on Trading and Settlement implications, ensuring compliance with the Admission & Disclosure Standards, AIM Rules and the LSE Rule Book.
The team works on a shift basis with the current service hours between 07:00 and 1730 Monday- Friday, currently located in London
Analysis of company documentation received directly from Issuers and their Registrars together with information published via the various Regulatory News services.
Ensure that all Corporate Action details are extracted from company announcements and documents and using UnaVista ensure that relevant data is loaded and disseminated on the same day;
Notifying of Ex Markers for all Corporate Actions to Market Operations for input into the trading system in a timely manner;
Using UnaVista, draft Stock Situation Notices for issue to customers via the Corporate Events Diary to provide details of Corporate Actions and the dates associated with them.
Notices to be issued in a timely manner (as soon as practical after receipt of information) and to the required standards, ensuring that all relevant information has been correctly interpreted and included;
Loading of Corporate Actions into UnaVista using the Corporate Action screens for onward transmission to Customers via the Corporate Events Diary;
Using UnaVista sending details of Corporate Actions to customers via MT564 Messages in compliance with ISO standards.
Be responsible for ensuring customer satisfaction with the Corporate Action products.
Liaison with other Internal Departments and Euroclear UK & Ireland on upcoming Corporate Actions to ensure smooth processing of events.
Providing confidential advice and guidance to issuers and their Advisers on all aspects of Corporate Actions, ensuring compliance with Regulations.
Daily phone calls with Registrars to retrieve Dividend information.
Answering of Customer email queries in a timely and professional manner.
Achieve KPIs to help deliver service targets. Monitors and interprets key metrics to identify and initiate performance improvement and/or cost saving opportunities through team collaboration.
To ensure any incidents or requests that are at risk of breaching a KPI or that are otherwise service impacting (Priority level 1/2) are escalated in a timely manner.
Involvement in department initiatives to improve manual processes and assist in process change projects / initiatives.
Has the sustained drive and energy to deliver support service to time and quality; and
Willingly puts in the effort to ensure activities completed on time and to the quality required.
Ability to work to deadlines and under pressure while maintaining standards.
Deals with conflict successfully; and
Seeks information/inputs from colleagues/clients and communicates openly
Utilises all available resources and toolsets to investigate and resolve incidents
Takes on routine tasks as necessary
A confident team player with good interpersonal skills and a ‘can do’ attitude.
Open to and willingly adopts new processes / approaches / ways of working.
Enthusiastic to achieve, develop and learn new skills
Analyses issues to identify the most appropriate solutions
Raises suggestions to improve the service provided
Oral and written communications are tailored to their audience’s needs
Pro-active and demonstrates initiative
Prioritises activities according to business and operational need
Analysis and problem solving
Analyses issues to identify the most appropriate solutions; and
Plans activities, provides progress reports, attends relevant meetings to represent team
Carries out work without prompting and close supervision
Prioritises activities/projects according to business need
Candidate Profile / Key Skills
Good knowledge of all Corporate Actions events and impacts
Degree Level or good post A-level qualification or Corporate Actions industry experience
Previous use of creating and using MT564 messaging
Experience of working in small team
Good knowledge of IT systems.
Proven Customer Service Skills
Good communication and problem-solving skills
Previous involvement in process change and change management projects
Technical skills – Networking, all Microsoft applications
Recent experience in a similar technical customer service role supporting financial clients.
Financial Industry experience.
Worked in professional and client focused environments where detailed process/procedures are followed.
An understanding of Capital Markets Operations and Capital Markets Business area would be advantageous
Diversity & Inclusion
People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence, which are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile, so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise – and our purpose. You’ll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.
LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.
We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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