Job Information
Assessment & Qualifications Religious Studies Subject Advisor in London, United Kingdom
*About Pearson: *
Pearson is a prominent global education and publishing company with a rich history dating back to its founding in 1844. Specializing in educational products and services, Pearson operates in over 70 countries, serving students, educators, and professionals worldwide. The company offers a wide array of educational resources, including textbooks, digital learning tools, online courses, and assessment services. Learn more at pearsonplc.com
About the Role:
The Religious Studies Subject Advisor plays a key role in supporting teachers with our suite of Pearson Edexcel Religious Studies qualifications in the UK and internationally, as well as supporting teachers of GCSE Citizenship. As the public face of Pearson Religious Studies qualifications, you will often be the first point of contact to respond to queries from teachers and schools in relation to these qualifications. You will also represent and feed back on teachers’ views internally, being proactive to ensure that we anticipate teacher needs throughout the academic year. You will have an interest in proactively engaging with centres in the UK and internationally, understanding their needs and how best to meet them. It is expected that you will have appropriate teaching/subject specific qualifications and have Religious Studies teaching experience having worked in education and/or within an educational role.
You will be part of a friendly, experienced and supportive team of Subject Advisors (within the Qualifications and Assessment division of Pearson), who are the focus of expertise for each subject specialism. In addition, you will work closely with the extended Religious Studies qualifications team, including colleagues from the product, assessment, sales and marketing teams. You will be a key contact for internal colleagues, representing the teacher perspective and subject knowledge required to ensure that our guidance, products, services and support meet customer needs.
A key part of the Subject Advisor role is to respond to incoming customer questions across a range of channels - primarily using our dedicated email system, but also via our community pages, online meetings, social media or on the phone, as required. You will also be proactive in keeping teachers informed, by writing email updates, social media posts, subject-specific guidance documents and community posts, as well as authoring subject news articles to ensure that the Religious Studies landing page on our website is kept up to date.
You will deliver live, online support sessions for teachers at various points throughout the year and support with other training events and conferences as needed. You’ll build relationships and network with teachers, schools and key stakeholders, understanding developments in education and assessment, and representing Pearson within this context.
*Key Responsibilities: *
The Subject Advisor has accountability for both external and internal customer service delivery for a designated subject(s) or sector(s).
The subject advisor will:
Be the ‘face’ of the subject and the first point of contact for teachers via email, telephone and social media
Establish and manage subject communities
Provide live online subject-specific support sessions for teachers
Manage, review and fully utilise the first line queries into the business in order to find customer solutions or pro-actively feed back across the teaching community
Manage the Ask the Expert team for their subject to ensure a responsive service
Seek contact with customers in centres and at events (such as launch and training events, local network events, conferences and examiner meetings)
Lead virtual subject teams within Pearson and build relationships with key internal and external stakeholders
Edit and author a subject area on the Edexcel website and author monthly email updates
Lead on and review all (subject specific) Social Media content including the use of facebook and Twitter
Respond to teacher telephone calls and manage cases created in OneCRM
Update and advise the wider customer services team, business managers and regional staff on developments in the subject area
Contribute to root-cause analysis of important issues around customer enquiries
Analyse trends in customer contacts, recommending and implementing pro-active solutions for providing information to customers such as the use of short videos and ‘shift-left’ approaches
Keep abreast of developments in education generally and in their subject area specifically
Engage in continual professional development to ensure their subject knowledge is up-to-date
About You:
Educated to degree level with relevant Religious Studies qualifications.
A qualified teacher with recent Religious Studies teaching experience in a UK or international school and familiarity with Religious Studies qualifications and UK/international education systems.
A confident communicator, who can deliver online and face-to-face training and can create clear guidance documents and support resources for teachers.
A networker, who enjoys using social media to stay in touch with and share information with teachers.
A strategic thinker, who can contribute ideas to ensure outstanding customer service, to help retain market share and to promote our products and services.
Able to work independently but also enjoys being part of a team of knowledgeable subject experts.
Focused and organised - able to juggle multiple queries and workstreams in a timely manner.
Contract Type
Permanent
Position Type
Part Time (3 days per week)
Location
Hybrid role – must be within commutable distance to our main office in London or Manchester-based
What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: CUSTOMER SERVICE
Organization: Assessment & Qualifications
Schedule: PART_TIME
Workplace Type: Hybrid
Req ID: 16016