LSEG HR Associate (9 month FTC) in London, United Kingdom
Provides support and guidance to the HR community and employees across the HR life cycle, delivering a high level of customer service at all times when undertaking the key activities of the role
Responsible for all administrative activities as part of the employee life-cycle, critical in guiding managers and employees on local policies and procedures
Manages all leave of absence processes including maternity / shared parental leave / sickness / Sabbatical / unpaid
Responsible for handling end to end flexible working applications in line with policy
Responds to benefits / global mobility questions, escalating to the Benefits and Mobility teams as appropriate
Provides support to the HR Managers during Employee Relations meetings by taking meeting notes where required
Assists with document production and auditing as required
Own and maintain accurate service delivery process documentation as required
Responsible for filing into employee files and ensuring continued compliance in line with GDPR regulations
Ensure Workday is accurate and updated at all times
UKI Knowledge Expert in our HR database - Workday
Manages the HR Inbox, responding to questions and escalating to the appropriate service delivery colleague as required
Delegates Workday tasks to the team and manages progress on the outstanding actions
Consult with employee relations as appropriate on any employee related to issues
Liaise and partners closely with the payroll team to ensure changes are effected in a timely manner and in line with payroll deadlines
ROLE METRICS/KEY DELIVERABLES
Responds to all requests submitted via the phone/email and processes any documentation in accordance with service level agreements
Answers all calls within the roles remit in a timely fashion, escalating or handing off to other experts within the agreed timeline
Attends meetings were required and actively advises/supports the business and employees
Receives positive customer service feedback in relation to regular customer surveys or anytime feedback in the Workday system
Drives process/procedure improvements year on year by being able to demonstrate savings in time and/or an enhanced customer experience and by encouraging others to do so
Business, HR, or relevant university degree desirable, but not essential
Ideally some experience of working in a HR Shared Service or busy Customer service environment
Ideally some experience of using a HR information system (Workday or other)
Experience of using Microsoft Word and Excel at an intermediate level
Knowledge and Skills
Knowledge of a range of HR policies and procedures desirable
Solution and customer focused attitude with the ability to be flexible and support others within the team to jointly deliver a best in class service
Good written and verbal communication skills with the ability to communicate clearly peers, adapting style according to the situation
Able to work with employees, managers and other HR professionals to find appropriate solutions/responses to queries
Open-mindedness and willingness to work in a fast paced diverse environment
Demonstrates diplomacy, confidentiality and professionalism
People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.
At LSEG we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage collaboration, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels driven to reach their potential.
We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.
LSEG are committed to supporting emotional, physical, financial and societal wellbeing. Our tailored benefits are a key part of this commitment and we offer colleagues a range of support from healthcare and retirement planning to paid volunteering days and consumer discounts.
We also make reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please make your recruiter aware, we want to ensure you perform at your best.
As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with purposeful careers.
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If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.