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State of Minnesota Customer Svcs Specialist Int in Little Falls, Minnesota

Job Class: Customer Srvcs Spec, Int

Agency: Military Affairs

  • Job ID: 77468

  • Location: Little Falls, MN

  • Telework Eligible : No

  • Full/Part Time : Part-Time

  • Regular/Temporary: Reg

  • Who May Apply: Open to all qualified job seekers

  • Date Posted: 06/11/2024

  • Closing Date: 06/18/2024

  • Hiring Agency/Seniority Unit: Military Affairs

  • Division/Unit: Unaccompanied Housing

  • Work Shift/Work Hours: Rotating Shift/ 7am-3:30pm OR 3pm-11pm

  • Days of Work: Varies

  • Travel Required : No

  • Salary Range: $19.57 - $25.95/ hourly

  • Classified Status: Classified

  • Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position exists to accommodate guests by registering and assigning quality lodging to authorized personnel, issue rooms, transmit and receive messages, record keeping, presenting receipts and collecting payments and providing clerical support to the manager.

Minimum Qualifications

· Basic math skills

· Typing/Keyboarding skills sufficient to use Microsoft Word, Excel, Outlook or equivalent software, sufficient to produce memos and correspondence in an efficient and timely manner.

· Data entry skills sufficient to input and verify data from source documents into a database with a high level of accuracy and speed, maintain accurate records and reports, and locate and correct data entry errors.

· English (speaking, writing, reading) sufficient to communicate effectively with internal and external customers and to compose and edit a variety of documents using proper business English, spelling and grammar.

· Customer Service Skills sufficient to provide prompt, courteous and accurate information to customers in person, on the phone, and through email and other written correspondence to answer questions and advise customers of program policies, procedures, and regulations, etc.

· Word processing skills sufficient to use software applications, such as Microsoft Word and excel, to type documents, format material property, and use correct spelling/grammar.

Database Management skills sufficient to input, query, process and interpret data and prepare database reports.

Must possess a valid Minnesota driver license.

Must be able to pass a criminal background check.

Must be able to obtain a Common Access Card.

Preferred Qualifications

Practical and efficient usage of Microsoft Office Suite.

Ability to use and navigate a virtual desktop environment.

Ability to multitask (typing while taking phones calls/dealing with customers face to face)

Ability to work independently with minimal supervision.

Ability to work with other members of the department to accomplish the mission of providing an exceptional customer experience to everyone staying at Camp Ripley Billeting.

Physical Requirements

Physical health and endurance sufficient to perform work functions – this includes but is not limited to: climbing of stairs, kneeling, bending, standing, and moving in and out of various buildings. Extended times sitting or standing at the billeting counter; ability to lift a minimum of 20 pounds.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.

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