Our Ability Jobs

Job Information

Cargill Customer Service Representative in Lincoln, United Kingdom

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 155,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s food ingredients and bio-industrial business, where we anticipate trends around taste, nutrition and safety to innovate and provide solutions to manufacturers, retailers and foodservice companies.

Job Purpose and Impact

The Customer Facing Generalist will administer customer facing order management activities. In this role, you will use your understanding of customer service practices and procedures to execute well established customer service activities for middle and high service level customers. You will contribute to an increased level of transparency, communication and responsiveness with our customers.

Key Accountabilities

  • Receive and process moderately complex to complex customer orders across multiple platforms following standard procedures.

  • Receive and process moderately complex to complex change requests following defined policies and procedures.

  • Explain information and inform customers about order status, invoices, contract balances and other information needed to complete an order.

  • Process moderately complex to complex document requests from customers and confirm final shipping and quality documentation and specifications to customer.

  • Escalate complex issues that are not commonly defined or known to higher level staff.

  • Proactively identify risks and opportunities to improve the order management processes.

  • Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.

  • Other duties as assigned

Qualifications

Minimum Qualifications

  • Bachelor's degree in a related field or equivalent experience

Preferred Qualifications

  • Customer service or order management experience

Our Offer

We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Interested? Then make sure to send us your CV and cover letter in English today:

Follow us on LinkedIn: https://www.linkedin.com/company/cargill

Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/

Equal Opportunity Employer, including Disability/Vet.

At Cargill, everyone matters and everyone counts. Cargill is committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. As such and in alignment with our Guiding Principles, Cargill's long-standing equal employment opportunity policy prohibits discrimination and harassment against any employee or applicant based on race, ethnicity, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, marital status, family status, citizenship status, veteran status, military status, union affiliation, or any other status protected by law.

Cargill also complies with all applicable national and local laws and regulations pertaining to non-discrimination and employment.

Notice to Recruiters and Staffing Agencies: Cargill, Inc. and subsidiaries (“Cargill”) have an internal recruiting department. Please review this notice.

US Employment Resources: Equal Opportunity Employer, including Disability/Vet.

Our Ability Partnerships

Cornerstone Ondemand
Berkshire Bank
Pfizer
CVS
Lowes
DirectEmployers