Our Ability Jobs

UX Creative Direction

The UX Creative Direction role serves as the creative leader for the digital and customer experience team, responsible for the look, feel, behavior, patterns, and all components used to create TIAA's digital experiences. This job is responsible for the voice and tone for all the language, taxonomy, and content within our experiences. The role is responsible for applying and maintaining the brand standards for the design system and editorial style guide for all experiences across TIAA digital channels. This leader and their team will create and maintain the systems and guidelines which will establish an ecosystem that inspires and simplifies how customers experience TIAA products and services.

Key Responsibilities and Duties

• Collaborate, influence, and manage through expertise and knowledge of digital design.

• Guide human-centered, brand-right, engaging creative design and content, and tactical application - from concept through high-quality output.

• Be accountable for the overall success of our journey experiences, measured in business outcomes.

• Deliver integrated content across all platforms.

• Build pattern libraries and progress responsive design system, in partnership with cross-functional teams.

• Design and maintain style guides, UI tool kits and other design documents.

• Serve as a creative thought leader both inside and outside of TIAA.

• Create a positive, collaborative, and supportive culture by working as one team with focus on being customer oriented, and encouraging empathy and accountability.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 10+ Years Required

Career Level

11PL

MD, UX Creative Direction

The MD, UX Creative Direction role serves as the creative leader for the digital and customer experience team, responsible for the look, feel, behavior, patterns, and all components used to create TIAA's digital experiences. This leader is also responsible for the voice and tone for all the language, taxonomy, and content within our experiences. The role is responsible for applying and maintaining the brand standards for the design system and editorial style guide for all experiences across TIAA digital channels. This leader and their team will create and maintain the systems and guidelines which will establish an ecosystem that inspires and simplifies how customers experience TIAA products and services.

Reporting directly to the Head of Design, this leader will partner with peers within the areas of Digital & Client Experience, as well TIAA’s Marketing and Brand leaders to deliver a standard of quality that elevates the brand and ensures the highest standards across all TIAA experiences.

TIAA’s Design Office’s mission is to build a design-led culture, while strengthening our design capabilities to create an end-to-end experience vision that unlocks innovation and inspires and empowers clients to pursue retirement security with TIAA.

Key Responsibilities and Duties

• Collaborate, influence, and manage through expertise and knowledge of digital design

• Create a positive, collaborative, and supportive culture by working as one team with focus on being customer oriented, and encouraging empathy and accountability

• Guide human-centered, brand-right, engaging creative design and content, and tactical application - from concept through high-quality output

• Be accountable for the overall success of our journey experiences, measured in business outcomes

• Deliver integrated content across all platforms

• Build pattern libraries and progress responsive design system, in partnership with cross-functional teams

• Design and maintain style guides, UI tool kits and other design documents

• Serve as a thought leader both inside and outside of TIAA

Educational Requirements

• University (Degree) Preferred

Work Experience

• 10+ Years Required

Preferred Experience & Qualifications

• 15+ years design direction and creative leadership experience

• Visual design, identity, storytelling, branding and flawless execution

• Deep knowledge of digital trends, web frameworks and platforms, innovation and technology

• Extensive experience leading digital design, production and agency partner teams

• Expert knowledge of best practices in UI/UX and information architecture

• Strong understanding of grids, instances, typography, layout, and components within responsive design systems

• Strong communication skills required to explain design concepts, principles, technical criteria and guidelines to key stakeholders

• Collaborating with other design leaders and practitioners to push the limits and look beyond the day-to-day, while working within constraints

• Taking ownership for teams and work–from conception to production–ensuring innovative work, best practices, and standards of quality

• Applications: Figma, Sketch, Miro, Adobe Creative Suite, MS Office

Base Pay Range: $199,500/yr. - $332,500/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .

For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .

For Applicants of Greenwood residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-privacy) .

For Applicants of Greenwood residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-portuguese-privacy) .

For Applicants of Westchester residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-privacy) .

For Applicants of Westchester residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-portuguese-privacy) .

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.