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Agiliti Health Customer Care Specialist in Lenexa, Kansas

Job Description:

Who We Are

Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti!

The Customer Care Specialist is responsible for attracting potential customers, opening customer accounts, maintaining customer records, resolving product or service problems, and preparing product or service reports.

What You Will Do in This Role

  • Attracts potential customers by answering product and service questions, suggesting information about other products and services.

  • Opens customer accounts by recording account information, working with payers, hospitals, and medical professionals.

  • Maintains customer records by updating account information.

  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting an explaining the best solution to solve the problem; expending correction or adjustment; following up to ensure resolution.

  • Contributes to team effort by accomplishing related results as needed.

What You Will Need for This Role

  • High School Diploma or equivalent.

  • Practiced documentation skills.

  • Solves problems by gathering information and evaluating options.

  • Competently analyzes and prioritizes information to make appropriate recommendations. Listens attentively and actively.

  • Uses customer‐oriented telephone etiquette to get information. Greets callers, establishes rapport, and projects professional tone.

  • Is attentive to the needs of customers. Responds quickly and competently to customer requests.

  • Capable of facilitating discussion between individuals with differing perspectives.

  • Understands the market, the customer, and the competition.

  • Committed to meeting quality standards.

  • Can explain product features and benefits. Is familiar with competitors' products.

DISCLAIMER

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements (https://www.agilitihealth.com/wp-content/uploads/AAP-Statements.pdf)

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

If you require assistance with your application, please contact recruiting@agilitihealth.com.

Primary Job Location:

Lenexa KS Branch

Additional Locations (if applicable):

Job Title:

Customer Care Specialist I

Company:

Agiliti

Location City:

Lenexa

Location State:

Kansas

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